CareerSource Customer Service Representative I

Job Title

Administrative Support Specialist

Minimum Qualifications

High School diploma or equivalent and one (1) year of customer service experience; or any equivalent combination of related training and experience. Successful completion of all applicable background checks pre-hire and ongoing are required. This is a grant funded position - while the position is benefits eligible, there are no rights to permanent employment.

Position Summary

This is administrative support work providing customer service to candidates at CareerSource North Central Florida (CSNCFL). The employee assigned to this classification is responsible for assisting candidates in accessing and utilizing Employ Florida (EF) to complete job search functions; supporting candidates in completing a full Employ Florida (EF) work registration; assisting with creation of virtual recruiter, resume assistance, accessing Labor Market Information (LMI); supporting candidates to create email accounts; and assisting reemployment claimants with their claiming weeks and/or their application. Work is performed under the direction of a higher-level supervisor and is reviewed through conferences, reports, and observation of results obtained.

Examples Of Duties

Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with core values. Monitors and coordinates the delivery of customer service. Informs candidates of available services in the office. Supports Welcome Desk activities and tracking of candidate traffic through the Atlas kiosk. Provides qualifying and appropriate services including resume assistance, labor market information, assessments, interviewing assistance, referral to education, orientation to services, Employ Florida training and support, as well as career counseling. Documents all referrals, services, and follow-up activities in Employ Florida (EF) in accordance with established Local Operating Procedures. Engages in information exchange ensuring that job candidates are aware of and know how to access the full menu of reemployment services. Critiques and reviews job candidate's resumes as necessary. Assists candidates in accessing and using Labor Market Information (LMI), copiers, fax machines, internet, job search resources, and other tools. Informs and refers candidates to appropriate resources including: Workshops, Computer Lab services, Online-Learning in Employ Florida (EF), Veteran Services, etc. Provides and documents a myriad of other Wagner Peyser candidate services in Employ Florida Marketplace (EFM). Supports other online partner agencies online web application for Department of Children and Families (DCF), reemployment, and other duties as assigned. Supports the Business Services Team as requested; attends team meetings and coordinates activities with other staff. Maintains compliance with all personnel procedures. Work retail hours and/or hours as assigned. Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency.

Benefits

An organization is only as good as the people it employs. To attract and retain the best team possible, the offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future.

Medical/Health Insurance

Employee Life Insurance

Florida Retirement System

Employee Assistance Program

Dental Insurance

Vision Insurance

Supplemental & Dependent Life Insurance

Deferred Retirement Program

Flexible Spending Accounts

Roth IRA

Tuition Assistance Program

NOTE: For detailed information regarding available benefits click here.

You may also view Frequently Asked Questions (FAQs) regarding benefits.

FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee.

TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details.

HOLIDAYS Holidays are as follows:

1. New Years Day
2. Martin Luther King Day
3. Memorial Day
4. Juneteenth
5. Independence Day
6. Labor Day
7. Veterans' Day
8. Thanksgiving Day
9. Friday following Thanksgiving
10. Christmas Eve (IAFF*)
11. Christmas Day
12. Additional Christmas Holiday (All non-IAFF employees)
13. 2 Floating Holidays (All non- IAFF employees)

*IAFF International Association of Firefighters Pay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2.

Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3 *Accruals slightly different for IAFF employee.