Patient Service Coordinator - Dr. Umar

Hospital for Special Surgery

How you move is why we're here. Now more than ever.

Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let's talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Emp Status: Regular Full time

Work Shift: Compensation Range: The base pay scale for this position is $36.98 - $41.14. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

What You Will Be Doing

Metabolic Bone-Specific Responsibilities

• Prioritizes tasks and manages workload efficiently to meet patient needs, and departmental goals such as call answer rates.
• Takes initiative to resolve issues and assist colleagues. Adapts to workflow changes and supports team productivity.
• Fulfills a coverage role when coordinators within the pod are out of the office.
• Demonstrates accountability in job duties, and proactively assists in training support staff/covering staff as needed
• Answers phones and greets patients courteously, clearly, and efficiently.
• Demonstrates professional demeanor, empathy, discretion, and respect in all patient interactions.
• Ensure timely internal/external communication via phone, email, or in-person regarding appointments, instructions, and follow-ups.
• Handles patient concerns calmly, and appropriately escalates concerns to administrative manager or clinical staff when necessary
• Schedules appointments and ancillary services accurately, following the provider's protocol as directed by the physician.
• Coordinates referral processes with accuracy and urgency.
• Communicates effectively/proactively with other administrative staff and clinical teams to ensure smooth patient flow.
• Confirms that all required pre-testing and documentation are complete and verified
• Drafts correspondence and other written materials as requested.
• Scans documents into the electronic medical record in accordance with hospital scanning guidelines.
• Proficient in the use of electronic medical records systems (e.g., Epic) and navigates scheduling, billing, and Microsoft Office software with competence.
• Operates phone system, scanners, copiers, printers, and other front-desk technology (e.g., RightFax, PerfectServe, Avaya One-X) efficiently.
• Learn and adapt to new systems, policies, and technologies relevant to office operations.

Non-Discrimination Policy Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.

Hospital for Special Surgery