Customer Service Representative

Join Pratt Industries

At Pratt Industries, where we believe in unboxing your best life, you will be joining a team committed to sustainable solutions in a supportive and innovative environment. As customer service, you become an integral part of our vision to lead in providing sustainable packaging solutions that protect and transport creativity and craftsmanship. Your work here contributes significantly towards our mission of driving efficiency and excellence.

Duties And Responsibilities

• Take customer orders either directly from customers or sales representatives.
• Place orders on a timely basis for purchases of materials and supplies to be used in production.
• Process billing.
• Handle customer complaints, questions, and follow-up with appropriate internal personnel as required.
• Maintain customer files.
• Process new items.
• Process purchase orders.
• Coordinate accounting credits.
• Record and distribute customer order changes.
• Fax confirmations to customers
• Assist sales personnel as appropriate and assist in generating supplemental sales.
• Track warehouse items to insure availability and that agreed upon minimum/maximum levels are followed. Analyze monthly usages and re-stocking per customer
• Complies with company policies and procedures.

Education And/Or Experience

• Candidates are PREFERRED who offer the following:
• Experience working in a manufacturing environment
• Computer data-entry experience
• Experience in the corrugated box industry
• Reading and converting measurements
• Encore / Amtech system knowledge is a plus.

Beyond the day-to-day tasks, you'll be part of a culture that emphasizes safety, integrity, and sustainability, aligning with our core values of innovation and customer focus. Your efforts here directly propel company success, offering personal growth and an entrepreneurial spirit that encourages new ideas.

If you have a high school diploma or GED, and you're eager to join a dedicated team striving towards a greener future, we welcome you to apply. Prior experience in the corrugated or fulfillment industry is advantageous but not necessary.

Ready to Unbox Your Best Life?

Join us in Humboldt, TN, and start your journey with a company where your needs come first, and your work fuels progress. If you resonate with our vision and are excited to make a difference, apply now. Let's drive sustainability and excellence together, one innovative package at a time.

Pratt is America's 5th largest corrugated packaging company and the world's largest, privately-held producer of 100% recycled containerboard, with more than 10,000 highly-skilled, green-collar employees dedicated to the environment and sustainability. Pratt was founded in the USA more than 30 years ago and, since then, has shown dramatic growth with sophisticated manufacturing facilities in more than 27 states.