Spa Coordinator

Spa Coordinator Aurora Medical Spa — Cape Girardeau, MO Applies to: All candidates in or near Cape Girardeau, MO Use case: Full-time front desk and operations role at our Cape Girardeau location Purpose Aurora Medical Spa is hiring a full-time Spa Coordinator for our Cape Girardeau, MO location. This is a role for someone who genuinely loves people, thrives in a fast-paced environment, and wants to be part of a close-knit team that has built real roots in the Southeast Missouri community. If you are looking for more than a front desk job - and you want to grow within a brand that invests in its people - we would love to meet you. About Aurora Medical Spa : Cape Girardeau Cape Girardeau is a community that takes care of its own - and so does Aurora. Aurora Medical Spa was founded in 2006 in Des Peres, MO, and has spent nearly two decades building a reputation for clinical excellence, genuine client care, and a team culture that professionals are proud to be part of. Our Cape Girardeau location brings that same standard to Southeast Missouri, serving a loyal regional client base that includes clients who travel from surrounding communities specifically to visit our team. With 13 providers and support staff, our Cape Girardeau team is established, experienced, and deeply connected to the community it serves. These are not transactional client relationships - they are long-standing connections built on trust, consistency, and the kind of personalized care that keeps people coming back year after year. We are a certified Great Place to Work®, and our Cape Girardeau team lives that out every day. Whether it is supporting a colleague through a packed schedule, celebrating a team milestone, or going the extra mile for a longtime client, this team shows up for each other the same way they show up for the people they serve. The Spa Coordinator at Aurora Cape Girardeau is more than an operations role - it is a relationship role. The clients who walk through our doors are neighbors, regulars, and familiar faces. The person in this seat sets the tone for every single one of those interactions. About the Role This is a full-time, in-person position responsible for daily operations and client experience at our Cape Girardeau clinic. As Spa Coordinator, you are the connective tissue between our clients, our providers, and the clinical schedule - the person who keeps the day running smoothly while ensuring every client feels genuinely welcomed and well cared for. You will manage scheduling with precision, coordinate treatment flow, handle financial transactions, and lead membership and retail conversations with confidence. Equally important is the energy and professionalism you bring to the team environment - Cape Girardeau clients notice the culture here, and the Spa Coordinator plays a significant role in shaping it. Who Thrives in This Role Our best Cape Girardeau Spa Coordinators share qualities that go beyond skill - here is what we look for. Community-Minded You understand that Cape Girardeau is a place where relationships matter and reputations are built over time. You treat every client - new or returning - with the kind of warmth and attentiveness that makes them feel like they belong here, because in this community, they do. Operationally Reliable You manage multiple responsibilities at once without losing accuracy, professionalism, or composure. Scheduling precision, follow-through, and documentation are areas where you hold yourself to a consistent standard - because you know the whole team depends on it. Confident in Client Conversations You can discuss services, memberships, and retail products naturally and knowledgeably, guiding clients toward the right decisions without pressure. You understand that in a market like Cape Girardeau, trust and education do the selling - not tactics. A True Team Contributor You add to the team environment rather than simply working within it. You support your providers, communicate with care and professionalism, and contribute to a culture that the Cape Girardeau community notices and appreciates. Growth-Oriented You see this role as a career opportunity, not just a position. You are open to feedback, invested in your own development, and motivated by the idea of growing alongside a team and a brand that are equally invested in you. Responsibilities Day-to-day duties at our Cape Girardeau, MO clinic. Deliver a high-level, welcoming client experience from check-in through check-out Manage provider schedules with accuracy, efficiency, and proactive communication Coordinate daily treatment flow to keep appointments on time and service quality consistently strong Maintain accurate client records and process financial transactions with care and precision Present and discuss services, treatment packages, and membership options with confidence and warmth Support retail recommendations and client education on products and aftercare protocols Partner with providers to support strong rebooking rates and long-term client retention Contribute actively to a professional, positive team culture that Cape Girardeau clients recognize and value Qualifications Required Strong interpersonal and communication skills - warm, professional, and genuinely people-oriented Ability to work effectively in a fast-paced, client-facing environment with shifting priorities Genuine interest in the beauty, wellness, and medical aesthetics industry Preferred Experience in medical aesthetics, dermatology, dental, spa, or upscale hospitality or customer service Familiarity with scheduling or practice management software Local ties to Cape Girardeau or the broader Southeast Missouri region Compensation and Schedule Detail Information Pay $17–$21/hr - discussed in detail during the interview process Health Benefits Medical, Dental, and Vision insurance Retirement 401(k) with company match Time Off Paid holidays and PTO Perks Generous employee discounts on Aurora services and products Hours Full-time, 36–40 hrs/week; primarily weekday shifts Saturday Rotating Saturdays included Work Setting In-person - Cape Girardeau, MO (on-site only) Aurora Medical Spa is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We hire on the basis of merit, competence, performance, and business needs. #J-18808-Ljbffr