Director of Quality Systems

The Quality Systems Director is responsible for developing, implementing, and maintaining a robust Quality Management System (QMS) to ensure compliance with cGMP regulations (21 CFR Parts 210 & 211), FDA aseptic processing guidelines, and EU GMP Annex 1.

• Lead the Quality Systems division within the QA Department, supporting the development, clinical, and commercial activities of pharmaceutical and biotech companies.
• Oversee and maintain Quality Systems to ensure compliance with regulatory requirements. Key areas of focus include Document Control, Training Programs, Complaint Handling, Supplier Management, and Quality Management Systems (QMS).
• Manage the Complaint Program, ensuring non-conformances are properly documented, investigated, and resolved through effective root cause analysis and corrective/preventive actions.
• Oversee the Vendor Approval Program, ensuring outside vendors and suppliers meet compliance requirements through qualification and routine audits.
• Develop and maintain Quality Agreements with clients and critical suppliers to ensure alignment on compliance and quality expectations.
• Lead the Client Change Notification Program, ensuring timely and accurate communication of company changes to SSM clients.
• Oversee the Client Audit Program, collaborating with cross-functional teams (Manufacturing, Quality Control, Warehouse, and Engineering) to maintain a continuous state of audit readiness.
• Support regulatory inspections, working closely with the Head of Quality to prepare for inspections and respond to regulatory agency observations and requests.
• Prepare and report quality metrics, providing actionable insights to senior leadership for decision-making.
• Provide client support for ANDA/NDA submissions and pre-PAI/PLI inspections, ensuring compliance with regulatory expectations.
• Conduct Annual Product Reviews (APRs) for client products, analyzing trends and ensuring ongoing compliance.
• Stay current with evolving FDA (21 CFR 210/211), EU GMP, and industry regulations, advising executive management on necessary updates to the Quality Management System (QMS) to maintain compliance and drive improvements.
• Foster strong cross-functional collaboration and ensure cGMP requirements and quality standards are understood and upheld across the organization.
• Represent Quality Assurance at senior management, project, board, and review meetings, providing strategic input and leadership on quality initiatives.

Position requires a broad knowledge of life sciences as they relate to the manufacture and testing of pharmaceutical drug products. Thorough knowledge of FDA / EU regulations, particularly as they relate to 21 CFR 210/211 and GMP manufacturing.

• Provide leadership in daily quality operations, and have employees incorporate QA compliance practices into their daily routines.

• Minimum of ten (10) years of pharmaceutical experience in a quality role
• Minimum of five (5) years in a supervisor/managerial role

• Minimum of a Bachelor of Science Degree
• Master’s Degree preferred
• Auditor certification from an accredited institute preferred

• In-depth knowledge in current Good Manufacturing Practices (cGMP), analytical chemistry, FDA requirements, ICH guidelines, USP methodology, and EU requirements as they pertain to the pharmaceutical industry.
• Thorough knowledge of aseptic manufacturing processes.
• ISO requirements and medical device experience is preferred.
• Able to travel to vendors, customers and/or other contractual facilities as needed.
• Technical writing and strong complex problem-solving skills.
• Ability to effectively and clearly communicate, both written and verbally in English.
• Detailed oriented

• Ability to sit for prolonged periods of time
• Ability to lift up to 10lbs
• Ability to stand for prolong periods of time