Job File Coordinator

Benefits:

401(k) matching

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Position Summary

The Job File Coordinator is responsible for managing and maintaining accurate job documentation throughout the restoration process. This role supports production teams, customers, insurance carriers, and office staff by ensuring all job files are complete, compliant, and processed efficiently. The ideal candidate is detail-oriented, organized, customer-focused, and able to thrive in a fast-paced environment.

Key Responsibilities

Create, maintain, and update job files from intake through completion

Ensure all required documentation, photos, estimates, and forms are uploaded and accurate

Coordinate communication between customers, insurance adjusters, subcontractors, and internal teams

Monitor job progress and follow up on missing information or approvals

Review job files for compliance with company and insurance standards

Assist with scheduling, work authorizations, and invoicing support

Enter and maintain data in company management software systems

Track deadlines and ensure timely completion of administrative tasks

Provide excellent customer service and respond professionally to inquiries

Support office operations and additional administrative duties as assigned

Estimate writing using Xactimate

Qualifications

High school diploma or equivalent required

Previous administrative, coordinator, or office support experience preferred

Minimum of 1 year experience required in restoration, construction, insurance, or service industries is required

Strong organizational and multitasking skills

Excellent verbal and written communication abilities

Proficiency with Microsoft Office Suite and data entry systems

Ability to work independently and prioritize tasks effectively

Strong attention to detail and problem-solving skills

Preferred Skills

Knowledge of Xactimate, DASH, or restoration management software

Familiarity with insurance claims processes

Customer service experience in a high-volume environment

Ability to handle confidential information professionally

Physical Requirements

Primarily office-based work

Ability to sit, type, and use office equipment for extended periods

Occasional lifting of files or office supplies up to 20 pounds

Flexible work from home options available.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.