Patient Care Advocate

Join Community Medical Group

Community Medical Group is seeking a friendly, professional, and customer-focused Patient Care Advocate to join our team.

As a Patient Care Advocate, you will be the first point of contact for patients and visitors, helping create a welcoming and positive experience at every interaction. This role is essential to ensuring smooth front-office operations, supporting patient scheduling, registration, insurance verification, and overall administrative efficiency within the medical center. This is an excellent opportunity for someone who enjoys helping others and thrives in a fast-paced healthcare environment.

Benefits

Eligible employees receive a comprehensive benefits package that includes:

• 17 days of paid time off
• 11 paid holidays and one floating holiday
• Medical, dental, and vision coverage through UnitedHealthcare
• 401(k) retirement plan with company match
• Company-paid life insurance
• Opportunities for professional growth

Key Responsibilities

• Provide exceptional customer service by greeting patients and visitors in a professional and courteous manner

• Answer and direct telephone calls while assisting with patient inquiries and requests

• Complete new patient registration and accurately enter demographic information into the electronic health record system

• Verify insurance coverage, patient demographics, and eligibility information to support accurate billing and patient records

• Conduct patient check-in and check-out processes efficiently and accurately

• Schedule, confirm, and manage patient appointments

• Collect co-payments and self-pay balances while maintaining accurate financial records

• Document patient messages, requests, and concerns according to established procedures

• Receive, scan, route, and process incoming documentation and correspondence

• Assist with forms, referrals, medical records requests, and other patient-related documentation

• Maintain efficient patient flow and help minimize wait times throughout the day

• Utilize Microsoft Office and Electronic Health Record (EHR) systems for data entry, reporting, and administrative tasks

• Ensure compliance with HIPAA, OSHA, and company policies and procedures

• Perform additional duties as assigned

Qualifications

• Previous experience in a healthcare front office, medical office, or clerical role preferred

• Proficiency with Microsoft Office applications required

• Experience with Electronic Health Records (EHR) preferred

• Strong customer service and interpersonal skills

• Excellent verbal and written communication abilities

• Ability to understand and utilize medical terminology

• Strong organizational skills and attention to detail

• Ability to manage multiple priorities in a fast-paced environment

• Experience processing payments and using credit card terminals preferred

• Ability to build positive working relationships with patients, providers, and team members

• Bilingual in English and Spanish or English and Creole preferred