Data Center Traveling Team Operations Supervisor - 1st Shift - Travel

Logistics at Full Potential At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. A positive work environment creates happy employees, boosting productivity and dedication. Job Summary Data Center Traveling Team Operations Supervisor responsible for supervising personnel, researching data, providing recommendations and working directly with customers to resolve issues. Shift & Travel 1st Shift, Monday – Friday, 7:00am – 3:30pm. Ability to travel up to 25% of the time. Must possess a REAL ID‑compliant driver's license or passport. Familiarity with and ability to comply with TSA security procedures. Ability to travel domestically via road, rail and air as required, in accordance with company travel and expense policies. Key Responsibilities Act as the first line of communication with customers and warehouse sites, advising customers of service failures and coordinating resolutions. Audit daily order processes to ensure all orders are sent to each site. Monitor and report all errors for performance tracking. Work creatively with the Inventory Control team, Transportation department and warehouse sites on service resolutions. Oversee service provider performance and engage providers for service improvement. Communicate order changes with warehouses and coordinate shipment schedules. Maintain all department ISO compliance documents and train all personnel to the required standards. Requirements 2 years of relevant work experience. Experience with Microsoft Office and Windows applications; ability to create complex formulas in Excel. Preferred Qualifications Associate degree in Transportation or Business. 2 years of experience in customer service, distribution or logistics in a manufacturing environment. 2 years of experience in transportation and operations. Availability to work extended hours, including early mornings, evenings and weekends. Capacity to quickly learn and achieve proficiency in new software applications. Excellent verbal and written communication skills; ability to present clean, organized, and thorough information. Effective organizational and leadership skills; ability to adapt communication styles to new work structures. Ability to perform complex analyses of data, processes, policies, procedures, and systems; experience producing accurate interpretations. Benefits Competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability, and more. Other Information All employees and visitors are expected to comply with GXO policies, including CDC and OSHA COVID safety requirements. All applicants who receive a conditional offer may be required to take and pass a pre‑employment drug test. Legal Statements We are a proud Equal Opportunity employer, including Disabled/Veterans. The statements above describe the general nature and level of work for this classification and are not exhaustive. Employees may be required to perform duties outside their normal responsibilities as needed. Review GXO's candidate privacy statement here. #J-18808-Ljbffr GXO Logistics, Inc.