Director of Tolling Operations

Director of Tolling Operations

Phoenix, Arizona | Hybrid | Full-time

Lead the team. Improve the systems. Shape how a growing tolling business operates.

We’re recruiting a Director of Tolling Operations for an established transportation technology business helping commercial fleets move safely and efficiently across North America.

This is an opportunity for a hands-on operations leader to take ownership of a complex, transaction-driven function, develop its people and modernise its processes through automation, technology and data.

The opportunity:

You’ll lead the people, processes, systems and controls behind tolling services, ensuring customers receive accurate, timely and consistent results. Combining strategic leadership with day-to-day operational involvement, you’ll build an accountable, high-performing team and prepare the function for continued growth.

Your responsibilities will include:

• Leading daily operations, improving transaction accuracy, processing times, reconciliations and exception resolution.
• Coaching managers and team members, setting clear expectations and supporting career development.
• Establishing KPIs, service levels, operational controls and reporting that turn performance data into action.
• Reducing manual processing and improving workflows through automation and system enhancements.
• Working with Product, Technology, Finance and Customer teams to resolve recurring issues and improve customer outcomes.
• Building capacity plans and scalable processes that support growth while controlling costs.

What you’ll bring

• At least 10 years of progressive operations experience, including five or more years leading managers or operational teams.
• A track record in complex, transaction-based operations within tolling, payments, financial services, transportation, fleet services or a similarly regulated environment.
• Experience improving processes, implementing systems or delivering automation and digital transformation.
• Strong knowledge of operational controls, reconciliations, risk management and service-level performance.
• The ability to develop people, address performance issues and create a culture of ownership.
• Strong analytical judgement and the confidence to work across departments and influence senior stakeholders.
• A relevant bachelor’s degree or equivalent professional experience.

Tolling experience is strongly preferred. Relevant experience in payments, transportation, fleet services or financial transactions will also be considered.

What’s on offer

• Hybrid working in Phoenix, Arizona.
• Medical, dental and vision coverage from your first day.
• Paid time off, holidays and parental leave.
• 401(k) with employer match.
• Company-funded wellbeing account.
• Tuition reimbursement and employee development support.
• Employee Assistance Programme and additional voluntary benefits.
• Participation in a company-wide bonus plan.