Account Manager

Job Description Posted Monday, June 8, 2026 at 5:00 AM What We Need Corpay is currently seeking an Account Manager within our NA Fuel division. This position falls under our Corpay line of business and is located in Brentwood, TN. In this role, you will support the sales organization by engaging with customers during early lifecycle stages and proactively driving outreach to unmanaged mid-market accounts. This role focuses on customer stabilization, early engagement, and opportunity identification through triggered metrics and lifecycle milestones rather than managing an assigned book of business. You will report directly to the Supervisor, Strategic Account Management, and regularly collaborate across the organization. How We Work As an Account Manager, you will be expected to work in an office environment. Corpay will set you up for success by providing: Assigned workspace in Brentwood, TN Formal, hands‑on training Role Responsibilities Customer Engagement & Lifecycle Support Partnering with Sales to support customers in early life stages, ensuring a smooth onboarding and initial experience Proactively engaging unmanaged mid‑market customers based on defined triggers, risk indicators, and lifecycle milestones Identifying early opportunities to improve customer adoption, satisfaction, and retention Acting as a point of contact for customers needing support during transitional or early account phases Troubleshooting servicing issues raised by clients to determine root cause (system, training, or configuration related) Collaborating effectively with internal departments to resolve issues and support the client base Operational Excellence & Leadership Developing professionally by improving performance and maximizing the use of tools and systems available Demonstrating leadership qualities that influence peers to collaborate, automate manual processes, and fully leverage systems Serving as a key contributor in developing and testing new processes and procedures that enhance the client experience Acting as a change agent by supporting process improvements and organizational initiatives Qualifications & Skills Minimum 2 years of call center or customer service team experience High School diploma or GED required Bachelor’s Degree or equivalent work experience preferred Proficiency in Microsoft Office Suite Salesforce knowledge is a plus Core Competencies Strong problem-solving and analytical skills Excellent communication and relationship-building abilities Ability to manage multiple priorities effectively Decision-making capability with sound judgment Customer-focused mindset with a retention-driven approach Medical, Dental & Vision benefits available the 1st month after hire Automatic enrollment into our 401k plan (subject to eligibility requirements) Virtual fitness classes offered company-wide Robust PTO offerings including major holidays, vacation, sick, personal, and volunteer time Employee discounts with major providers (e.g., wireless, gym, car rental, etc.) Philanthropic support with both local and national organizations Fun culture with company-wide contests and prizes Equal Employment Opportunity Statement Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department. #J-18808-Ljbffr Corpay, Inc.