Application Support Specialist(35405)

Application Support Specialist

IDEALFORCE has a contract position available immediately for Application Support Specialist to join our customer in Phoenix, Arizona. This is an ONSITE position. The Application Support Specialist provides technical support to end users for a variety of Arizona Department of Education applications.

Job Description

• Responds to specific needs of teachers and administrators and complex customer inquiries via phone and email

• Provides one-to-one training to end users regarding systems functionality to audiences with varying levels of computer experience

• Answers general "how-to" questions for a variety of ADE applications, such as password support and troubleshooting content issues

• Updates and maintains logs of customer support issues within ADE systems and escalates issues that cannot be resolved to the IT team

• Performs other duties upon request.

Qualifications

• Associates degree or equivalent from a technical school; Bachelor's degree in information technology, education, or related is preferred

• Minimum of 1 year technical help-desk work experience required

• Basic technical knowledge of databases, networking, web servers, computer hardware and browsers required

• Knowledge of the Arizona k-12 school system preferred

• Working knowledge of student information systems and project management software preferred

• Demonstrated ability to use discretion and make sound decisions

• Ability to excel in a collaborative and distributed team environment

• Ability to work with a minimal amount of direction while being pro-active in keeping their management informed of project related issues

• Ability to work under pressure

• Ability to respectfully question ideas and share a point of view with others in support of the business requirements and needs

• Proven strong problem-solving skills, troubleshooting, and root cause analysis

• Excellent written and verbal communication skills

• Strong aspiration to learn new technologies

• Proven strong relationship-building and communication skills with team members and business users

• Ability to maintain confidentiality

-Windows 7 - Intermediate - 3 yrs exp

-MS Office - Advanced - 3 yrs exp

Additional Information

- "All your information will be kept confidential according to EEO guidelines". - All candidates who are authorized to work in the US are encouraged to apply. - Candidates must clear the background check prior to commencing the assignment.