Home Infusion Clinical Resource Scheduling Coordinator - full time - Westwood, MA

Clinical Scheduling Coordinator

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.

In this role, you will coordinate and manage patient home visit scheduling activities for Home Infusion Nursing services. The Clinical Scheduling Coordinator maintains accurate scheduling documentation within the electronic medical record and proactively communicates scheduling, staffing, or operational barriers to Clinical Leadership. This position also provides operational and administrative support related to clinical scheduling workflows, staff onboarding coordination, technology access requests, and departmental support functions to promote efficient Home Infusion operations.

Essential Duties & Responsibilities (including but not limited to):

• Communicates effectively with patients, caregivers, clinicians, leadership, and interdisciplinary healthcare teams to support a high level of customer service and patient experience.
• Coordinates home visit schedules between patients, nursing staff, and clinical operations teams.
• Assists in prioritization and coordination of urgent and time-sensitive infusion starts and ongoing patient care needs.
• Reviews daily/weekly/monthly clinician schedules and communicates staffing, scheduling, or operational concerns to Clinical Leadership as appropriate.
• Coordinates onboarding support activities for new staff, including orientation scheduling, operational readiness tasks, and tracking required onboarding documentation.
• Submits, tracks, and follows up on organizational service requests related to employee access, technology support, equipment setup, and operational workflow needs.
• Coordinates electronic device requests, deployment, tracking, replacement, and return processes in collaboration with organizational support departments.

Qualifications:

• High school graduate or GED.
• Minimum of one year of scheduling, coordination, or administrative support experience in a healthcare setting required.
• Demonstrates excellent customer service, interpersonal communication, and telephone etiquette skills.
• Computer proficiency including Microsoft Office applications and electronic medical record systems required.
• Demonstrates professionalism, accountability, collaboration, adaptability, and sound judgment within a team-oriented clinical environment.
• Dependable, punctual, and demonstrates a positive and professional work attitude.

Other Requirements:

• Consistently promote a culture of Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity as outlined in the organization's WE CARE values.
• Demonstrated commitment and actions to valuing diversity and contributing to an inclusive working and learning environment

Competencies:

1. Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.

2. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.

3. Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction.

4. Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.

5. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.

6. Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.

7. Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.

8. Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.

Physical Nature of the Job:

• Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally

Pay Range:

$22.05 - $29.68

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled