Customer Engineer III

Field Service Engineer [Customer Engineer]Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world's technology.As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.Role Responsibilities:Install, maintain, and upgrade customer equipmentApply basic diagnostic techniques to assess equipment and address technical issues, with assistance from Senior Field Service Engineers [Customer Engineers]Collaborate with Senior Field Service Engineers [Customer Engineers] and/or the customer to understand roadmaps, process flows, inflection points, requirements, and business challengesPerform preventive and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and plating systems.Coordinate with factory personnel and internal technical resources to complete customer-required activities and system support.Participate in escalation meetings to track issues, drive corrective actions, and provide status updates to customers and management.Represent the company in a professional, proactive manner, ensuring high levels of customer satisfaction and operational excellence.Train, mentor, and provide technical guidance to junior Field Service Engineers (Customer Engineers).Minimum Qualifications:Completion of an Associate degree, military technical training, field service experience, or trade certification (Bachelor's degree preferred)4-7 years of work experience in semiconductor industry or other equipment support industryExperience with vacuum-based or wet chemistry (Plating), or dry chemistry (PVD), equipment, utilizing software-controlsStrong knowledge of hand tools and their appropriate usage, including digital multimetersEffective written and verbal communication skillsBasic knowledge of Microsoft Excel, Word, and PowerPointPossession of a valid driver's license and the ability to obtain a passport, if travel is required.Must be able to work in a clean-room environmentAble to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocolsPhysical Requirements: This position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.Time Type: Full timeEmployee Type: Assignee / RegularTravel: Yes, 50% of the TimeRelocation Eligible: YesThe salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. Applied Materials