General Manager

Founded in 1963, Leslie’s is the largest and most trusted direct‑to‑consumer brand in the U.S. pool and spa care industry. With more than 60 years of experience, we serve residential and professional consumers through an integrated ecosystem of 900+ retail locations, backyard service and repair, a robust digital platform, and manufacturing and distribution operations across 35+ states. Job Overview As General Manager, you will oversee the overall performance of a Leslie’s store, ensuring it meets or exceeds customer service standards, sales goals, profitability targets, operating procedures, and merchandising objectives. Your role involves driving sales growth while effectively managing profit margins, payroll, and other controllable expenses, executing all company programs and initiatives, and creating a positive, customer‑focused store environment. You will also recruit, hire, train, and develop team members, setting clear expectations for exceptional service and fostering a great workplace. Compensation Base Salary: $42,160 – $46,660 per year (subject to education, experience, skills, internal equity, and market data). Responsibilities Hire and retain high‑potential “A” players. Meet or exceed the sales budget. Meet or exceed EBITDA/SOC and labor‑rate goals. Maintain a shrink percent of .4% or better. Meet or exceed the gross‑margin budget for the fiscal year. Meet or exceed the APC goal. Drive a customer‑count increase over the previous year. Meet or exceed the Mystery Shop goal of 95%. Essential Competencies Ability to hire “A” players. Efficiency and productivity with minimal supervision. Strong organization and planning skills. In‑depth industry knowledge of products and competitors. Customer‑service mindset focused on superior service. Assertiveness without excessive abrasiveness. Follow‑through on commitments. Quick learning and analytical thinking. High performance standards for self and team. Attention to detail. Proactivity and strategic vision. People development through coaching and succession planning. Integrity and honesty. Creativity and innovation. Positive attitude and enthusiasm. Strong work ethic and readiness for long hours. Clear and diplomatic communication. Teamwork and collaboration across divisions. Flexibility and adaptability to change. Qualifications Completion of all required training modules, including GMIT and Talent Platform training. Demonstrated ability to progress into the succession program. Excellent communication skills and computer proficiency. Benefits Leslie’s offers competitive compensation, extensive paid training, a comprehensive and flexible benefits package, 401(k) with company match, employee discounts, rewards for top performers, and career advancement opportunities. The company values inclusion, celebrating diverse backgrounds and perspectives to foster an environment where all team members feel welcomed and valued. #J-18808-Ljbffr