Sr. Director Technical Program Management (AI/ML)

Sr. Director Technical Program Management (AI/ML)

Do you love driving complex technical initiatives and pioneering AI/ML technology? Do you enjoy driving creative solutions for complex business problems in a fast-paced, collaborative and iterative delivery environment? At Capital One, you'll be part of a world-class group of makers, breakers, doers and disruptors, who love to solve real problems and meet real customer needs. We are seeking Technical Program Managers who are passionate about marrying AI and ML technology with business strategy. As a Technical Program Manager, you’ll have the opportunity to be on the forefront of driving major technical transformations and scaling AI and ML capabilities across Capital One.

What You’ll Do:

We are seeking a Technical Program Manager (TPM) at the Senior Director level to drive Capital One’s AI and ML platforms at the heart of the company’s real-time information strategy. We work at the intersection of generative AI research and enterprise-scale systems, and our technologies span the AI and ML training and production lifecycle end-to-end, including agentic AI architectures; multi-agent conversational systems; LLM inference; ML model training, fine-tuning and monitoring; and much more. You will collaborate closely with world-class researchers, engineers, business leaders and cross-functional stakeholders to take AI initiatives from concept to production, delivering high-reliability, real-time delightful experiences for our customers across all our lines of business (credit card, retail banking, auto finance.)

In addition to managing technical programs, you will also strengthen the foundation of an expanding TPM discipline within the company, by leveraging your industry knowledge and experience to teach the organization what a great TPM can achieve:

• Drive the end-to-end strategic roadmap for enterprise AI/ML platforms, ensuring modernization, scalability, and alignment with business growth priorities
• Own executive communications on delivery status, program risk and long-term architectural decisions to drive enterprise-wide technology alignment
• Establish and scale TPM best practices, governance frameworks, and OKR-based performance models that are adopted across multiple domains
• Influence investment prioritization and ensure that platform decision optimize for long-term agility, resilience and cost efficiency
• Mentor and develop TPM leaders, fostering a high-performance culture focused on technical excellence and delivery accountability

Basic Qualifications:

• Bachelor's degree in a technical field
• At least 9 years of experience managing technical programs

Preferred Qualifications:

• 9+ years of experience in building distributed systems & highly available services using cloud computing services / architecture - preferably including AWS experience
• 3+ years of experience with the AI/ML development lifecycle in a business-critical setting.
• 5+ years of building & leading engineering or TPM teams or impacting multiple organizations as an IC
• Experience in building systems & solutions within a highly regulated environment
• Master’s Degree in a related technical field (Computer Science, Software Engineering)
• Ability to communicate complex technical concepts clearly to a variety of audiences
• Industry impact through conference presentations, papers, blog posts, open source contributions, or patents

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer).

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Cambridge, MA: $269,600 - $307,700 for Sr. Director, Technical Program Management
McLean, VA: $269,600 - $307,700 for Sr. Director, Technical Program Management
New York, NY: $294,100 - $335,700 for Sr. Director, Technical Program Management
Plano, TX: $245,100 - $279,800 for Sr. Director, Technical Program Management
San Francisco, CA: $294,100 - $335,700 for Sr. Director, Technical Program Management
San Jose, CA: $294,100 - $335,700 for Sr. Director, Technical Program Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at View phone number on click.appcast.io or via email at View email address on click.appcast.io. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to View email address on click.appcast.io

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).