Expeditor

Expeditor Job Description
Reports to: General Manager/Department Manager

Job Summary:
Our mission is to provide an innovative and entertaining dining experience which will compel our guests to become raving fans and create brand loyalty. Join us as a guest, leave as a friend. Expeditors are responsible for ensuring that all food orders are prepared within a timely manner and according to guest special requests and company recipes. Communicates with the service and heart of house teams to expedite all food deliveries to to-go, dining room, and bar areas.

Minimum Qualifications

• Kitchen experience required, preferably in a high-volume atmosphere
• Knowledge of basic restaurant hospitality and fully engaged, service minded attitude
• Food Safety certification, as state law requires
• Able to stand for 10 hours
• Able to lift at least 50 pounds
• Good hearing for safety and accurate communication (with or without accommodation)
• Must be able to read, write and speak in English
• Must have reliable transportation
• Basic computer usage skills
• Organization and Time Management Skills
• Must be alert to the Team member and Guest's needs
• Must possess Excellent Communication Skills 
• Must possess strong leadership abilities
• Must possess valid food safety certification or any other food/alcohol certification if required by state law
• Compliance with our dress and appearance policy including black slip resistant shoes

Responsibilities and Duties

• Believes in and follows all Employee Handbook standards and expectations.
• Punch in, sign in and report to the General Manager/Department Manager on time.
• Perform opening set up, running side work and closing duties.
• Perform assertively, aggressively and in a friendly manner.
• Maintain a neat and orderly work area.
• Keep a clean and professional appearance at all times.
• Must pass general information and departmental tests with a grade of 90% or higher.
• Perform job functions with accordance to performance standards.
• Perform other related duties as assigned by the General Manager/Department Manager.
• Work with "team work" always in mind.
• Ensure the highest quality preparation and presentation of food items.
• Serve hot food hot and cold food cold every time.
• Manage the preparation of all re-cooks and special order requests.
• Expedite the service of food to to-go, dining room, and bar areas.
• Utilize the expo tickets effectively in order to maintain the flow of service, control cost/waste, and build sales.
• Organize the table orders in the expo area according to the tickets.
• Complete specific side work and station maintenance.
• Follow all safety and sanitation guidelines at all times.
• Support the service team in a way as to create new and repeat business and avoid guest complaints.

SUPERVISORY RESPONSIBILITIES
This position does not include any supervisory responsibilities.

Note: The job description reflects the assignment of the essential functions of the current position, but does not prescribe or restrict tasks that may be assigned. The essential functions are specified, but are subject to change at any time for various reasons, including management discretion.