Performance Test Architect with IVR (Charlotte)

About the job

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 17,000+, and has 58 offices in 22 countries within key global markets

Our Challenge

As a Performance testing architect with IVR experience, your challenge is to ensure enterprise applications deliver exceptional speed, scalability, stability, and reliability under varying workloads. You will leverage LoadRunner, JMeter, Dynatrace, AppDynamics, SQL, Splunk, and Cloud Technologies to design and execute performance tests, identify bottlenecks, and provide actionable recommendations for performance improvements. Your expertise will help organizations deliver high-quality digital experiences while maintaining optimal system performance across business-critical applications

Additional Information

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Charlotte, NC is $120K - $130K/year & benefits (see below).

Job Description:

• Must have strong hands-on experience in Performance Testing and Performance Engineering of enterprise applications.
• Experience with performance testing tools such as LoadRunner, JMeter, NeoLoad, BlazeMeter, or Gatling .
• Strong knowledge of Load, Stress, Spike, Volume, Endurance, and Scalability Testing .
• Experience creating and maintaining performance test scripts and test scenarios.
• Strong understanding of Web Applications, APIs, Microservices, and Distributed Systems .
• Experience using monitoring and troubleshooting tools such as Dynatrace, AppDynamics, Splunk, Grafana, or ELK Stack .
• Strong SQL skills with experience analyzing database performance and query behavior.
• Experience working with databases such as Oracle, SQL Server, PostgreSQL, or MongoDB .
• Knowledge of application, server, memory, CPU, and network performance metrics.
• Familiarity with cloud platforms such as AWS, Azure, or GCP .
• Experience with CI/CD tools including Jenkins, GitLab, or Azure DevOps .
• Understanding of Agile/Scrum software development methodologies.
• Strong analytical, troubleshooting, and root cause analysis skills.
• Ability to interpret performance results and provide optimization recommendations.
• Excellent communication and collaboration skills.
• Experience creating performance reports and presenting findings to stakeholders.
• Banking and Financial Services domain experience is highly preferred.

Job Responsibilities:

• Design, develop, and execute performance test scripts for web, mobile, API, and enterprise applications.
• Conduct load, stress, spike, endurance, and scalability testing to evaluate application behavior under different workload conditions.
• Analyze performance test results and identify application, infrastructure, database, and network bottlenecks.
• Monitor application performance metrics using Dynatrace, AppDynamics, Splunk, Grafana, or equivalent monitoring solutions.
• Collaborate with developers, architects, and infrastructure teams to investigate and resolve performance issues.
• Perform root cause analysis and recommend tuning opportunities for improved system efficiency.
• Create realistic workload models and test scenarios based on business requirements and production usage patterns.
• Validate application scalability and stability to ensure readiness for production deployment.
• Execute database performance analysis including query optimization and resource utilization reviews.
• Prepare detailed performance reports and dashboards highlighting test outcomes, bottlenecks, and recommendations.
• Support performance testing automation initiatives and integrate testing processes into CI/CD pipelines.
• Participate in Agile ceremonies and project planning activities including sprint reviews and estimations.
• Work closely with DevOps and Cloud teams to validate system performance in cloud environments.
• Ensure compliance with performance testing standards and best practices across projects.
• Document test plans, scripts, execution results, and performance findings for knowledge sharing and audit purposes.
• Continuously evaluate emerging performance testing tools and methodologies to improve testing effectiveness and efficiency.

We offer:

• A highly competitive compensation and benefits package.
• A multinational organization with 58 offices in 20 countries and the possibility to work abroad.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
• A flat and approachable organization.
• A truly diverse, fun-loving, and global work culture.

SYNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.