Unit Secretary - Behavioral Health Unit

Job Overview This job assists with admit, discharge, and transfer functions of the assigned unit. Performs various functions to support the department, including processing reservations, managing the phones, and following up on patient, family, and staff requests in a timely fashion. Education High School diploma or equivalent (required) Work Experience None (required) Experience in the healthcare industry (preferred) Certifications Certification in Basic Life Support (BLS) from the American Heart Association within 90 days of hire at Community Hospitals, unless designated on Regulatory Grid (required) Knowledge, Skills, and Abilities (KSAs) Must have computer skills and dexterity required for data entry and retrieval of information. Effective verbal and written communication skills and the ability to present information clearly and professionally. Proficient with Windows-style applications, various software packages specific to role and keyboard. Strong interpersonal skills. Thorough understanding of current medical terminology. Self-directed with the ability to work independently and exercise sound judgment in difficult situations. Strong organizational, planning, and time management skills. Job Duties Provides clerical support for the department. Responds to requests from patients, family, and staff and refers to appropriate personnel as needed. Serves as Patient Experience Ambassador for the unit. Assesses EPIC chart reports to ensure proper unit charges. Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style. Other related duties as required. Physical and Environmental Demands The physical essential functions of this job include frequently exerting 10 to 20 pounds of force to move objects; occasionally exerting up to 100 pounds of force. Physical demand requirements are in excess of those for sedentary work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste. The risk level of exposure may increase depending on the essential job duties of the role. Normal routine involves no exposure to blood, body fluid or tissue, but exposure or potential for exposure may occur. The incumbent works with patients who have known or suspected communicable diseases and may enter isolation rooms. The incumbent has an occupational risk for exposure to all communicable diseases. Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid. Equal Opportunity Employer The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. #J-18808-Ljbffr Capacity Path