Digital Member Experience Specialist

Digital Member Experience Specialist

Join SkyOne Federal Credit Union as a Digital Member Experience Specialist and be at the forefront of transforming member interactions! This onsite position places you directly in the heart of our innovative team, where your efforts will significantly enhance the financial wellbeing of our members. With a competitive pay range of $25.75 to $32.00 per hour, you can enjoy a fulfilling career that rewards your dedication to performance and accountability. In this role, you'll collaborate with like-minded individuals, all committed to delivering exceptional, member-focused solutions.

Your ideas will contribute to a culture of respect and integrity, empowering you to innovate and create a remarkable experience for our valued members. Take this opportunity to be part of a mission-driven organization where every contribution makes a meaningful impact!

Your Day as a Digital Member Experience Specialist

As a Digital Member Experience Specialist at SkyOne Federal Credit Union, you will play a vital role in nurturing financial relationships with our members through multiple digital channels, including Email, Live Chat, Live Video Chat, Social Media, and Secure Messaging. Your responsibilities will include processing transactions, updating accounts, opening new accounts, and taking loan applications, all while effectively cross-selling relevant Credit Union products and services to meet our high service standards. This position is key to our business development efforts, as it involves soliciting new memberships, loans, and deposits across various platforms, including online interactions, phone calls, and local events. You will also adhere to our policies and procedures, striving to meet individual and team performance and sales goals.

Additionally, you will provide backup support for our call center by answering incoming calls, ensuring a seamless member experience aligned with the SkyOne Service and Sales Model.

What Matters Most

To thrive as a Digital Member Experience Specialist at SkyOne Federal Credit Union, you will need a blend of technical skills and customer service expertise. Proficiency in various digital communication tools, such as Email, Live Chat, Live Video Chat, and Social Media, is essential for providing efficient and professional service. You should maintain an up-to-date understanding of Credit Union products and services to effectively match them with the financial needs of members. Strong analytical skills will enable you to assess member inquiries and offer tailored solutions.

Meeting sales and service goals requires a results-oriented mindset, along with the ability to follow our Service and Sales Model consistently. Exceptional communication skills are vital for addressing member concerns, processing transactions accurately, and executing loan applications. You'll also need to be detail-oriented and organized to manage account openings and service requests promptly. Adherence to policy and compliance regulations is crucial, ensuring a seamless member experience that aligns with SkyOne's values and objectives.

Qualifications

• Windows, Word, Excel, and Internet proficiency.
• Proficient in 10-key and typing skills.
• Excellent verbal and written communication skills.
• Tech savvy and familiar with chat bots, live chat features, and video conferencing.
• Demonstrates a consistent ability to build positive relationships, fosters interdependence and positively contributes to a collaborative work environment.

Will You Join Our Team?

If you think this part-time job is a fit for what you are looking for, applying is a snap - just follow the instructions on this page. Good luck!