IT Support Analyst

Job Title: IT Support Analyst
Location : Fully On-Site - Heartwell Golf Course (Supporting multiple locations as needed)
Address : 6700 East Carson Street, Long Beach, CA 90808
Travel : 10-20%
Classification : Full-Time, Salaried, Exempt.
Compensation : $70,304 - $80,000


ABOUT AMERICAN GOLF
American Golf is a trusted leader in golf hospitality, known for elevating the game and the communities around it. We bring deep expertise in golf operations and club culture, paired with a genuine commitment to creating welcoming, memorable experiences for every guest and member.


Our teams take pride in course care, exceptional service, and thoughtful environments that invite people to play, connect, and feel at home. We believe golf is more than a sport, it's a place where relationships grow, traditions thrive, and everyone is part of the community.

Job Purpose
The IT Support Analyst provides technical and business systems support across American Golf Corporation and affiliated locations. This position is responsible for troubleshooting hardware, software, network connectivity, point-of-sale (POS) systems, and business applications to maintain reliable technology operations and minimize business disruptions.

The IT Support Analyst works closely with employees, location leadership, internal departments, and technology vendors to resolve technical issues, maintain system configurations, support technology deployments, and identify opportunities to improve system performance and the user experience.

Key Responsibilities
Technical Support and Operations

• Provide onsite and remote technical support to corporate employees and golf course locations across multiple business systems and technology platforms.
• Diagnose and resolve hardware, software, operating system, network connectivity, application, and user access issues.
• Support Windows environments, Microsoft 365, Azure services, computers, peripherals, printers, payment devices, and other technology equipment.
• Respond to support tickets, prioritize assigned requests, document troubleshooting activities, and follow issues through resolution.
• Identify recurring technical issues, investigate potential root causes, and recommend appropriate corrective actions.
• Escalate complex or high-impact technical incidents to senior IT personnel, vendors, or service providers when necessary.
• Assist with the setup, installation, configuration, maintenance, and replacement of computers, peripherals, and related technology assets.
• Provide employees with practical guidance and training on technology systems, applications, and basic security practices.

Business Systems and POS Support

• Support the daily operation, administration, and troubleshooting of POS systems and other business applications used across American Golf locations.
• Configure and maintain POS settings, including menus, pricing, taxes, inventory items, payment devices, kitchen routing, and reporting functions as assigned.
• Assist with system updates, configuration changes, data maintenance, and troubleshooting to support operational accuracy.
• Partner with Operations, Finance, Marketing, Culinary and Beverage, and other departments to understand system requirements and resolve application issues.
• Assist with troubleshooting system integrations, reporting discrepancies, and data synchronization issues.
• Monitor recurring system problems and recommend improvements to support efficiency, accuracy, and consistent business operations.

Technology Projects and System Maintenance

• Assist with technology implementations, upgrades, testing, system enhancements, and equipment deployments.
• Support technology readiness for new locations, property transitions, renovations, and operational initiatives.
• Coordinate with vendors and internal IT partners to resolve technical issues, complete installations, and validate system functionality.
• Participate in system testing, troubleshooting, user training, and post-implementation support.
• Maintain accurate records of technology assets, configurations, system changes, and support activities.
• Follow established IT procedures, security standards, and change management practices.
• Identify opportunities to improve support processes, reduce recurring incidents, and strengthen technology reliability.

Documentation and Collaboration

• Maintain clear and accurate support tickets, troubleshooting notes, system documentation, and resolution records.
• Create and update technical instructions, knowledge articles, and user support resources.
• Communicate technical issues, resolution timelines, and system updates clearly to employees and business leaders.
• Collaborate with IT colleagues and external service providers to address incidents and complete assigned projects.
• Manage multiple support requests and operational priorities while maintaining responsive customer service.

Required Qualifications

• Three to five years of experience in IT support, technical support, help desk operations, application support, business systems, or a related technology role.
• Strong troubleshooting skills involving computers, hardware, software, operating systems, networking, connectivity, and business applications.
• Working knowledge of Microsoft 365, Windows operating systems, Azure services, and general networking concepts.
• Experience using ticketing or IT service management systems to document, prioritize, and resolve technical issues.
• Ability to support technology users across multiple locations through both onsite and remote troubleshooting.
• Experience installing, configuring, maintaining, and troubleshooting computers, peripherals, and related equipment.
• Ability to diagnose technical issues, research solutions, and determine when escalation is appropriate.
• Strong organizational, analytical, written, and verbal communication skills.
• Ability to explain technical information clearly to employees with varying levels of technology experience.
• Ability to manage competing priorities and work independently while collaborating with internal teams and external vendors.

Preferred Qualifications

• Associate's or bachelor's degree in Information Technology, Information Systems, Computer Science, or a related field, or an equivalent combination of education and experience.
• Experience supporting POS systems, payment devices, reporting applications, or enterprise business platforms.
• Experience working in hospitality, restaurant, retail, golf course, or multi-location business environments.
• Familiarity with system implementations, software integrations, technology deployments, and vendor coordination.
• Relevant Microsoft, CompTIA, networking, security, or IT service management certifications.
• Familiarity with payment processing systems, data security practices, and applicable technology compliance requirements.

Essential Functions and Working Conditions

• Regularly use computers, phones, and standard office and technology equipment, including remaining in a stationary position for extended periods while performing computer-based work.
• Communicate effectively with employees, business locations, leadership, IT partners, and external vendors.
• Occasionally lift, move, connect, install, or troubleshoot computers, peripherals, and related equipment weighing up to 50 pounds.
• Work primarily onsite at Heartwell Golf Course while providing remote and onsite support to additional business locations.
• Respond to changing technical support needs and operational priorities in a multi-location environment.
• Occasionally provide support outside standard business hours for critical incidents, technology deployments, upgrades, or operational needs.
• Travel approximately 10-20% to support business locations, technology implementations, and other operational initiatives.
• Perform additional duties and responsibilities based on business needs. Reasonable accommodations will be provided to enable qualified individuals with disabilities to perform the essential functions of the position.

What We Offer

• Competitive compensation and benefits package.
• Medical, dental, and vision coverage.
• 401(k) plan with company match.
• Employee Assistance Program.
• Flexible paid time off and additional company benefits.

Equal Employment Opportunity
American Golf Corporation is committed to providing equal employment opportunities. We do not discriminate against employees or applicants based on any legally recognized basis, including race, color, religion, genetic information, national origin, sex, pregnancy, childbirth, medical conditions, age, disability, citizenship status, uniformed service member status, or any other protected class under federal, state, or local law.

Pay Range: $70,304 - $80,000 per year