Financial Care Counselor - DRH Admissions

At Duke Health, we are driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Duke Regional Hospital ED Financial Care Counselor Work hours: Monday - Friday 5:00 a.m. – 1:30 p.m. DUHS Commitment Bonus Program $5,000 paid in 2 installments over 12 months. Only new hires who have not worked for Duke University in the past 12 months at the time of offer are eligible to receive the commitment bonus. Position Summary Duke University Health System – Patient Revenue Management Office (PRMO) seeks to hire a Financial Care Counselor who will embrace our mission of Advancing Health Together. Accurately complete patient accounts based on departmental protocol, policies and procedures, and compliance with regulatory agencies, to include but not limited to pre‑admission, admission, pre‑registration and registration functions. Ensure all insurance requirements are met prior to patients’ arrival and inform patients of their financial liability prior to arrival for services. Arrange payment options with patients and screen patients for government funding sources. Work Performed Analyze insurance coverage and benefits for service to ensure timely reimbursement. Obtain authorization payments based on insurance plan contracts and guidelines. Document billing system. Explain bills and provide assistance to visitors and patients. Explain policies and departmental coverage as requested. Calculate and execute payments according to PRMO credit and collection policies. Implement appropriate collection of cash payments from all patients. Reconcile daily necessity of third‑party sponsorship and process patients in accordance with reimbursement. Obtain all Prior Authorization certifications and/or authorizations as appropriate. Facilitate payment sources for uninsured patients. Determine if a patient’s condition is the result of an accident and perform complete research to determine the appropriate source of liability/payment. Admit, register and pre‑register patients with accurate patient demographic and financial data. Resolve insurance claim rejections/denials and remedy expediently. Evaluate diagnoses to ensure compliance with the Local Medicare Review Policy. Perform duties necessary to ensure all accounts are processed accurately and efficiently. Compile departmental statistics for budgetary and reporting purposes. Take collection actions and assist financially responsible persons in arranging payment. Make referral for financial counseling. Determine with policy and procedure. Examine insurance policies and other third‑party sponsorship materials for sources of payment. Inform attending physician of patient financial hardship. Complete the managed care waiver form for patients considered out of network and receiving services at a reduced benefit level. Update the billing system to reflect the insurance status of the patient. Refer patients to the Manufacturer Drug program as needed for medications. Greet and resolve problems. Gather necessary documentation to support proper handling of inquiries and complaints. Assist according to policy and procedure. Enter and update referrals as required. Communicate with insurance carriers regarding clinical information requested and to resolve issues relating to coverage. Knowledge, Skills and Abilities Excellent communication skills, oral and written. Ability to analyze relationships with patients, physicians, co‑workers and supervisors; perform multiple tasks and work independently. Must be able to develop and maintain professional, service‑oriented working relationships. Must be able to understand and comply with policies and procedures. Level Characteristics Position responsible for high production generated accurately in accordance with established business processes or regulation. Requires working knowledge of compliance principles. Job allows the opportunity to work independently. Minimum Qualifications Education Work requires knowledge of basic grammar and mathematical principles normally required through a high school education, with some postsecondary education preferred. Additional training or working knowledge of related business is advantageous. Experience Two years of experience working in hospital service access, clinical service access, physician office or billing and collections. Or, an Associate’s degree in a healthcare related field and one year of experience working with the public. Or, a Bachelor's degree and one year of experience working with the public. Degrees, Licensures, Certifications None required. Equal Opportunity Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy‑related conditions), sexual orientation or military status. Essential Physical Job Functions Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department. #J-18808-Ljbffr Direct Jobs