Customer Service Representative

Customer Service Representative (CSR) Location: Westlake, TX Duration: 8 Months (Possible Extension) Work Schedule: 100% Onsite | 5 Days/Week (Any 8 hours between 6 am CST to 10 PM CST.) Shift Timings - Morning (6 AM to 7:00 PM CST) Afternoon (12 PM to 10 PM CST) Job Summary We are seeking Customer Service Representatives to support a leading financial services client. The ideal candidate will provide exceptional customer service by assisting clients with account servicing, maintenance requests, and online platform support. Key Responsibilities Assist clients with account servicing and maintenance requests. Update customer information, including contact details and beneficiary information. Support PIN/password-related requests. Help clients navigate online tools and platforms. Resolve customer inquiries while delivering excellent customer experience. Accurately document customer interactions and maintain service quality. Required Qualifications Strong customer service experience in a high-volume environment. Financial services experience preferred. Excellent verbal and written communication skills. Strong problem-solving, organizational, and time management skills. Professional, customer-focused attitude. Technical Skills Microsoft Windows Microsoft Outlook Microsoft Teams Experience using web-based and internal applications