Customer Service Representative

Spectraforce Technologies Inc

Customer Service Representative (CSR)

Location: Westlake, TX

Duration: 8 Months (Possible Extension)

Work Schedule: 100% Onsite | 5 Days/Week (Any 8 hours between 6 am CST to 10 PM CST.)

Shift Timings - Morning (6 AM to 7:00 PM CST)

Afternoon (12 PM to 10 PM CST)

Job Summary

We are seeking Customer Service Representatives to support a leading financial services client. The ideal candidate will provide exceptional customer service by assisting clients with account servicing, maintenance requests, and online platform support.

Key Responsibilities

Assist clients with account servicing and maintenance requests.
Update customer information, including contact details and beneficiary information.
Support PIN/password-related requests.
Help clients navigate online tools and platforms.
Resolve customer inquiries while delivering excellent customer experience.
Accurately document customer interactions and maintain service quality.

Required Qualifications

Strong customer service experience in a high-volume environment.
Financial services experience preferred.
Excellent verbal and written communication skills.
Strong problem-solving, organizational, and time management skills.
Professional, customer-focused attitude.

Technical Skills

Microsoft Windows
Microsoft Outlook
Microsoft Teams
Experience using web-based and internal applications

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Vacancy posted 4 days ago

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