Customer Service Representative
Spectraforce Technologies
Customer Service Representative (CSR) Location: Westlake, TX Duration: 8 Months (Possible Extension) Work Schedule: 100% Onsite | 5 Days/Week (Any 8 hours between 6 am CST to 10 PM CST.)
Shift Timings - Morning (6 AM to 7:00 PM CST) Afternoon (12 PM to 10 PM CST) Job Summary We are seeking Customer Service Representatives to support a leading financial services client. The ideal candidate will provide exceptional customer service by assisting clients with account servicing, maintenance requests, and online platform support. Key Responsibilities
Shift Timings - Morning (6 AM to 7:00 PM CST) Afternoon (12 PM to 10 PM CST) Job Summary We are seeking Customer Service Representatives to support a leading financial services client. The ideal candidate will provide exceptional customer service by assisting clients with account servicing, maintenance requests, and online platform support. Key Responsibilities
- Assist clients with account servicing and maintenance requests.
- Update customer information, including contact details and beneficiary information.
- Support PIN/password-related requests.
- Help clients navigate online tools and platforms.
- Resolve customer inquiries while delivering excellent customer experience.
- Accurately document customer interactions and maintain service quality.
- Strong customer service experience in a high-volume environment.
- Financial services experience preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving, organizational, and time management skills.
- Professional, customer-focused attitude.
- Microsoft Windows
- Microsoft Outlook
- Microsoft Teams
- Experience using web-based and internal applications
Vacancy posted 4 days ago
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