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Hiring Manager

Chick-fil-A

Hiring Manager

The Hiring Manager is responsible for leading all recruiting, hiring, and onboarding efforts to ensure the restaurant attracts, selects, and retains top talent. This role ensures a consistent pipeline of high-quality candidates, maintains excellent communication with applicants and leaders, and supports the Operator by building a strong, values-driven team.

The Hiring Manager will also support HR administration, team member engagement, and personnel file organization. This role is critical to sustaining Chick-fil-A's culture of care, excellence, and hospitality.

Key Responsibilities:

  • Manage all job postings across platforms (Indeed, Workstream, Chick-fil-A Talent Community, social media, etc.)
  • Maintain the job applications; screen candidates daily
  • Conduct phone screens, schedule interviews, and coordinate with Directors for second-round interviews
  • Build and maintain a consistent talent pipeline for Front of House, Back of House, and Leadership roles
  • Attend local hiring events, job fairs, and community outreach opportunities
  • Develop creative recruiting strategies to attract high-quality applicants
  • Track recruiting metrics (time-to-hire, applicant flow, interview-to-hire ratio, etc.)
  • Maintain and update hiring SOPs and interview guides and recruiting workflows

Onboarding & New Hire Experience:

  • Oversee the full onboarding process from offer letter to first day
  • Ensure I-9 verification and E-Verify completion
  • Maintain accurate and compliant new hire documentation
  • Coordinate uniform ordering, distribution, and tracking
  • Facilitate New Hire Orientation and ensure a smooth transition into training
  • Maintain onboarding checklists and ensure all steps are completed
  • Collaborate with Training, Front of House and Back of House Directors to ensure new hires are scheduled appropriately

HR Administration & Employee Records:

  • Maintain employee files (physical and digital) including disciplines, write-ups, and performance notes
  • Update and maintain the Employee Handbook as directed
  • Track team member milestones (birthdays, anniversaries, promotions) and support recognition efforts
  • Maintain discipline tracking spreadsheet and ensure documentation accuracy
  • Assist with payroll preparation if and as needed (time punch audits, direct deposit updates, deductions, reimbursements)
  • Support employee review processes by tracking due dates and ensuring timely completion (physical and digital)

Office & Compliance Support:

  • Maintain I-9 documentation and ensure compliance
  • Keep HR-related documentation organized (labor law posters, MSDS sheets, emergency contacts, etc.)
  • Assist with CARES responses (Priority 1, 2 & 3)
  • Support the Operator and Directors with administrative tasks as needed

Culture, Engagement & Team Support:

  • Support team member recognition programs
  • Assist with team events, celebrations, and culture-building initiatives
  • Maintain a welcoming, organized, and professional back-office environment
  • Model Chick-fil-A's core values and serve as a culture ambassador
  • Assists with restaurant operations during mealtimes as well as other duties as assigned to support the team.

Skills & Competencies:

  • Strong recruiting instincts and ability to identify high-potential candidates
  • Highly organized with exceptional attention to detail
  • Outstanding communication skills (written and verbal)
  • Friendly, patient, and people-focused
  • Self-starter with strong follow-through
  • Creative problem solver with good business sense
  • Results-oriented with strong time management
  • Ability to work collaboratively with leadership and team members
  • Comfortable with technology
  • Desire for ongoing learning and development

Success in This Role Looks Like:

  • A steady pipeline of high-quality applicants
  • Reduced turnover and improved retention
  • Fast, efficient hiring processes
  • Organized, compliant employee files
  • Positive onboarding experiences for every new hire
  • Strong partnership with Directors and Operator
  • A culture of care and excellence reflected in every hiring decision

Work schedule:

  • 8 hour shift
  • Weekend availability
  • Monday to Friday
  • Other

Benefits:

  • Flexible schedule
  • Paid time off
  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401(k)
  • 401(k) matching
  • Other
Vacancy posted 1 day ago
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