Hiring Manager

Hiring Manager

The Hiring Manager is responsible for leading all recruiting, hiring, and onboarding efforts to ensure the restaurant attracts, selects, and retains top talent. This role ensures a consistent pipeline of high-quality candidates, maintains excellent communication with applicants and leaders, and supports the Operator by building a strong, values-driven team.

The Hiring Manager will also support HR administration, team member engagement, and personnel file organization. This role is critical to sustaining Chick-fil-A's culture of care, excellence, and hospitality.

Key Responsibilities:

• Manage all job postings across platforms (Indeed, Workstream, Chick-fil-A Talent Community, social media, etc.)
• Maintain the job applications; screen candidates daily
• Conduct phone screens, schedule interviews, and coordinate with Directors for second-round interviews
• Build and maintain a consistent talent pipeline for Front of House, Back of House, and Leadership roles
• Attend local hiring events, job fairs, and community outreach opportunities
• Develop creative recruiting strategies to attract high-quality applicants
• Track recruiting metrics (time-to-hire, applicant flow, interview-to-hire ratio, etc.)
• Maintain and update hiring SOPs and interview guides and recruiting workflows

Onboarding & New Hire Experience:

• Oversee the full onboarding process from offer letter to first day
• Ensure I-9 verification and E-Verify completion
• Maintain accurate and compliant new hire documentation
• Coordinate uniform ordering, distribution, and tracking
• Facilitate New Hire Orientation and ensure a smooth transition into training
• Maintain onboarding checklists and ensure all steps are completed
• Collaborate with Training, Front of House and Back of House Directors to ensure new hires are scheduled appropriately

HR Administration & Employee Records:

• Maintain employee files (physical and digital) including disciplines, write-ups, and performance notes
• Update and maintain the Employee Handbook as directed
• Track team member milestones (birthdays, anniversaries, promotions) and support recognition efforts
• Maintain discipline tracking spreadsheet and ensure documentation accuracy
• Assist with payroll preparation if and as needed (time punch audits, direct deposit updates, deductions, reimbursements)
• Support employee review processes by tracking due dates and ensuring timely completion (physical and digital)

Office & Compliance Support:

• Maintain I-9 documentation and ensure compliance
• Keep HR-related documentation organized (labor law posters, MSDS sheets, emergency contacts, etc.)
• Assist with CARES responses (Priority 1, 2 & 3)
• Support the Operator and Directors with administrative tasks as needed

Culture, Engagement & Team Support:

• Support team member recognition programs
• Assist with team events, celebrations, and culture-building initiatives
• Maintain a welcoming, organized, and professional back-office environment
• Model Chick-fil-A's core values and serve as a culture ambassador
• Assists with restaurant operations during mealtimes as well as other duties as assigned to support the team.

Skills & Competencies:

• Strong recruiting instincts and ability to identify high-potential candidates
• Highly organized with exceptional attention to detail
• Outstanding communication skills (written and verbal)
• Friendly, patient, and people-focused
• Self-starter with strong follow-through
• Creative problem solver with good business sense
• Results-oriented with strong time management
• Ability to work collaboratively with leadership and team members
• Comfortable with technology
• Desire for ongoing learning and development

Success in This Role Looks Like:

• A steady pipeline of high-quality applicants
• Reduced turnover and improved retention
• Fast, efficient hiring processes
• Organized, compliant employee files
• Positive onboarding experiences for every new hire
• Strong partnership with Directors and Operator
• A culture of care and excellence reflected in every hiring decision

Work schedule:

• 8 hour shift
• Weekend availability
• Monday to Friday
• Other

Benefits:

• Flexible schedule
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• 401(k) matching
• Other