E-Commerce Associate Team Leader (In-Store Shopper Assistant Department Manager)

Associate Team Leader (ATL) For E-CommerceThe Associate Team Leader (ATL) for E-Commerce supports the grocery delivery and pick-up experience for our customers. This role requires a talented, resilient leader with accountability across five critical areas: safety, quality, customer service, productivity, and team member engagement. ATLs will ensure Team Members are on-boarded and well trained, provide timely coaching for Team Members, maintain a safe work environment through proactive hazard identification, support productivity by reviewing forecasts and optimizing shift operations to meet customer order times, and lead process improvements by identifying bottlenecks and implementing solutions. ATLs will partner cross-functionally to maintain seamless workflows and embrace agility by testing new approaches, special projects and fostering an energized team culture.Responsibilities include:Ensure Team Members are onboarded and well trained on shopping standard operating procedures, staging procedures, quality standards, and safety protocolsProvide timely coaching and performance feedback through regular one-on-one conversations to drive skill development, accountability, and engagementPartner with Team Leader to identify high-potential Team Members and create development plansLead and participate in team huddles and meetings to communicate priorities, celebrate wins, and address operational challengesMaintain a safe work environment through proactive hazard identification, resolution, and documentationEnsure Team Members follow safety and food safety protocols through observation and direct coachingInvestigate incidents and near-misses, completing required reports and implementing preventive actionsPartner with store leadership to drive safety culture and compliance with regulatory requirementsOwn order accuracy and quality by conducting audits, analyzing trends and customer feedback, implementing solutions and coaching as neededMonitor customer order times and proactively resolve delays, escalated concerns, or experience issuesPartner with other departments to improve customer experienceEnsure proper handling of product substitutions, out-of-stocks, and special customer requestsOptimize shift operations by reviewing forecasts, creating deployment plans, leading daily task delegation, and adjusting staffing in real-time to balance workload and maximize efficiencyIdentify operational bottlenecks and lead process improvement initiatives by testing new approaches, analyzing results, and implementing solutions to support optimal productivityEnsure proper tools, equipment, and supplies are available and functioning to support operationsCommunicate effectively with Team Members, leadership, cross-functional partners, customers, and third-party vendors.Demonstrate proficiency in all E-Commerce duties and serve as subject matter expert for the teamSupport company program and initiatives, inclusive of varied checkout options, store formats and all product assortment, tools, and technologyMaintains operational standards including but not limited to safety and store security protocolsEnsure adherence to all company policies, procedures, and regulatory requirementsPerforms other duties as assigned by store or company leadershipThe wage range for this position is $21.55-$35.00 Hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits". Whole Benefits offers a wide range of benefits for Full and Part-Time Team Members, including eligibility for a store discount, paid time off, financial wellness, health & wellness support programs, and access to other Team Member perks. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person's date of hire and may vary based on work location, length of service, and job type (such as regular or seasonal).