Senior Manager, Enterprise Applications & IT Operations

FRAME is a brand that bridges the heritage and quality of manufacturing in Los Angeles with a distinctly European aesthetic. Its collections take inspiration from a French way of \"dressed up casual\" embodied by the style icons of the 1970’s. Since the brand’s inception in 2012, FRAME has rapidly evolved from the off-duty models favorite denim brand, to a fashion house that produces four ready-to-wear collections a year. With headquarters split between Culver City, Los Angeles and Fitzrovia, London, FRAME is known for its coveted wardrobe classics, American craftsmanship and its loyal following. Role Overview: FRAME is seeking a hands-on Senior Manager to oversee enterprise applications, integrations, EDI, infrastructure and cybersecurity across its retail, e-commerce, wholesale and corporate operations. This role combines ERP administration, software engineering, project management and IT operations. The Senior Manager will coordinate internal resources and third-party partners while actively participating in technical design, troubleshooting and project delivery. Responsibilities: ERP and Enterprise Applications Administer and support FRAME’s ERP and related business applications. Manage system configuration, user access, workflows and master-data controls. Support order management, inventory, purchasing, allocation, fulfillment, receiving and financial processes. Coordinate system upgrades, enhancements, testing and deployments. Maintain alignment across ERP, PLM, e-commerce, POS, OMS, WMS and reporting platforms. Document system configurations, integrations and support procedures. EDI and Integrations Manage EDI transactions with wholesale customers, vendors, 3PLs and logistics partners. Support transactions such as 850, 855, 856, 810, 846, 940 and 945. Monitor EDI and integration failures and coordinate their resolution. Manage APIs, middleware, SFTP and other file-based integrations. Lead mapping, testing and certification with trading partners. Establish reconciliation, alerting and error-handling procedures. Software Engineering Provide technical oversight for integrations, internal development and automation. Support API, SQL, scripting and data-transformation activities. Review technical designs, code quality and deployment plans. Identify opportunities to automate manual processes and improve data accuracy. Maintain development, testing, version-control and release-management standards. Project and Vendor Management Manage application, integration, infrastructure and security projects. Develop requirements, project plans, timelines, budgets and status reports. Coordinate internal stakeholders and external implementation partners. Manage technology vendors, consultants and managed-service providers. Monitor vendor deliverables, performance and service-level agreements. Escalate risks, delays and critical decisions to senior leadership. Security and Infrastructure Oversee technology supporting FRAME’s offices, stores and warehouse operations. Manage networks, endpoints, cloud services, identity access and collaboration tools. Maintain security controls, including MFA, endpoint protection, access reviews and vulnerability remediation. Coordinate security assessments, incident response and compliance activities. Maintain backup, disaster-recovery and business-continuity procedures. Support infrastructure requirements for new stores, offices and warehouse locations. Team and Business Partnership Manage and develop internal technical resources. Coordinate priorities across internal teams and third-party providers. Partner with Finance, Operations, Supply Chain, Retail, E-commerce and Customer Service. Translate business requirements into practical and scalable technology solutions. Maintain clear ownership, documentation and escalation processes. Required Qualifications: Bachelor’s degree in Computer Science, Information Systems or equivalent experience. 8+ years of experience in enterprise applications, integrations, software engineering or IT operations. 3+ years of experience managing technical resources, vendors or major projects. Strong ERP administration and configuration experience. Extensive knowledge of EDI, APIs, SQL, middleware and data integrations. Experience with infrastructure, cybersecurity and identity-access management. Strong project-management and vendor-management skills. Ability to troubleshoot critical production issues. Strong communication and cross-functional collaboration skills. Preferred Qualifications Experience in fashion, apparel, luxury or consumer retail. Knowledge of BlueCherry ERP/PLM or a comparable apparel ERP. Experience with Shopify, NewStore, WMS, 3PL and omnichannel platforms. Understanding of wholesale orders, ASNs, UCC labels and warehouse receiving. Experience supporting corporate offices, retail stores and distribution centers. Project-management, security or cloud certifications. #J-18808-Ljbffr FRAME