Chief Operating Officer DMC Midtown Campus

Job Summary

COMPANY BACKGROUND:

Tenet Healthcare Corporation (NYSE: THC) is a diversified healthcare services company headquartered in Dallas. Our care delivery network includes United Surgical Partners International, the largest ambulatory platform in the country, which operates ambulatory surgery centers and surgical hospitals. We also operate a national portfolio of acute care and specialty hospitals, other outpatient facilities, a network of leading employed physicians and a global business center in Manila, Philippines. Our Conifer Health Solutions subsidiary provides revenue cycle management and value-based care services to hospitals, health systems, physician practices, employers, and other clients. Across the Tenet enterprise, we are united by our mission to deliver quality, compassionate care in the communities we serve. For more information, please visit

MARKET SUMMARY:

MICHIGAN GROUP - Detroit Market

The Detroit Medical Center is one the largest academic medical centers in the United States, with a long and rich history of medical education, providing training in medical education for more than 100 years. As the nation shifted to more rigorous oversight of physician training, the DMC continued to be a leader in accredited programs in medical education beginning with the Ophthalmology Residency Program’s accreditation in 1951, Pathology in 1953, Internal Medicine in 1956, Neurology in 1958 and Neurological Surgery in 1960. The DMC now trains the majority of practicing physicians in the State of Michigan including 70 percent of the state’s trauma surgeons and 60 percent of its emergency physicians.

The DMC currently sponsors more than 100 residency and fellowship programs, training over 1000 physicians each year. Detroit Medical Center Graduate Medical Education Accredited Training Programs include 67 Accreditation Council for Graduate Medical Education accredited residencies and fellowships; 4 accredited by the American Osteopathic Association; 5 fellowships accredited by the American Board of Obstetrics and Gynecology; and 6 residency programs accredited by Other Boards.

The DMC maintains Academic affiliations with Michigan State University’s College of Osteopathic Medicine and Wayne State University’s School of Medicine. The faculty provides the majority of medical student, resident and fellow training at DMC hospitals.

The Detroit Medical Center graduates outstanding physicians with advanced training in many specialties including Emergency Medicine, Surgery, Cardiology, Neurosurgery, Obstetrics and Gynecology, Neurology, Internal Medicine, Pathology, Pediatrics, Radiology and many more.

THE Chief Operating Officer-DMC Midtown Campus will have direct oversight of the following hospitals:

DMC Detroit Receiving Hospital, Michigan’s first Level I Trauma Center (158 beds), has played a pioneer role in the evolution of emergency medicine. Detroit Receiving hosts one of the busiest and most well‑equipped emergency departments in southeast Michigan. The oldest and largest verified Level I Burn Center in the state is at Detroit Receiving, and is one of only 43 in the country. Detroit Receiving has also recently added a Comprehensive Stroke certification. The hospital boasts the state’s leading 24/7 hyperbaric oxygen treatment program, and the nationally recognized Rosa Parks Geriatric Center. Detroit Receiving offers expertise in emergency medicine, complex trauma, critical care, orthopedics, neurosciences, nephrology, pulmonology, diabetes, geriatrics and urology.

DMC Harper-Hutzel Hospital has distinguished itself in surgery and medicine and is known for its clinical expertise, innovative research and advanced education. A specialty referral hospital, Harper-Hutzel has established Centers of Excellence in neurosciences, bariatric surgery, vascular services, multidisciplinary cardiovascular services, hypertension, stroke prevention and heart failure. The hospital brags a Level IV Epilepsy Unit and has recently gained Gold level certification from ELSO for its ECMO program. Hutzel Women’s Hospital has a rich history of over 143 years as Michigan’s first and only hospital for women, and patients benefit from our commitment to research and education. Recently the Joint Commission has certified Harper-Hutzel as a Level IV Center for Maternal Levels of Care, the highest designation. Harper-Hutzel is recognized as a leader in women’s health by physicians and researchers across the country. (584 beds total)

POSITION SUMMARY:

The Chief Operating Officer has responsibility for day-to-day operations of the facility and related services, ensuring that staff deliver high-quality, cost-effective care and services with a positive margin. The Chief Operating Officer will promote the facility’s position and image; reflective of the mission, standards and values of the facility, Tenet and the communities served.

Responsibilities

FUNCTIONAL EXPECTATIONS & REQUIREMENTS:

The Chief Operating Officer is responsible for providing strong leadership, direction, and assistance in setting strategy with clearly defined expectations. He/she leads the development of progressive physician/facility strategies and executes plans to optimize the long-term potential of the facility.

Other specific challenges include:

• Display strong business acumen, a sophisticated knowledge of healthcare funding, and experience in competitive marketplaces with the ability to make complex and difficult decisions.
• Heavy focus on recruitment and retention tactics. Ensure positive employee relations and trust through communication, education, consistency, and dependability.
• Partner with medical staff to foster quality and efficiently provided care. Emerge as respected leader and decision-maker.
• Mentor team members on the campus to increase executive pipeline within the DMC.
• Utilize data to identify opportunities for growth.
• Work closely with nursing leaders to be the bridge between patient care and operational efficiencies.
• Establish trust and emerge as a leader in key initiatives and strategies to continually improve the quality and level of services provided on campus.
• Exhibit strong communication, presentation and listening skills to ensure facility-wide collaboration and coordination, especially as it concerns physicians, employees and the community.
• Assure the highest standards of healthcare delivery and outcomes, ensuring a constant patient focus.

ORGANIZATIONAL LEADERSHIP - EXPECTATIONS & REQUIREMENTS:

As a leader in healthcare, Tenet is committed to providing the best possible care to every patient, with a clear focus on quality and service. Strong leadership is essential to delivering on this commitment, and we believe that the quality of our leaders can give us a significant long‑term competitive advantage. We want to ensure every current and future leader in Tenet is successful, and we support that through our selection and hiring process and by providing coaching and training to our leaders.

In this regard, we have identified core competencies that will enable a leader to succeed at Tenet, and have defined them within the following five areas critical to performance:

Optimize Execution

• Establishes realistic and aggressive team/individual goals, and action plans that deliver results (e.g., tasks that lead to the renovation of patient rooms).
• Demonstrates high visibility, consistently interacting with key stakeholders to inform, advise, listen, encourage, and challenge (e.g., routinely rounds with employees, physicians, patients, etc.).
• Optimizes facility’s financial and human resources by overseeing day‑to‑day operations in a high quality and cost‑conscious manner (e.g., maintains appropriate staffing ratios, oversees throughput in ER and other high‑volume departments, actively manages quality initiatives, leads successful supply cost initiatives).
• Clearly understands and communicates the Balanced Scorecard metrics and targets to the organization (e.g., reviews BSC performance and builds action for lagging areas with Department Directors).

Use Astute Judgment

• Demonstrates high level complex problem‑solving abilities (e.g., identifies drivers of service line losses).
• Uses highly developed expertise in quantitative analyses to define and support facility goals (e.g., builds a solid financial business case for expansion of ICU).
• Understands business development and physician recruitment strategies that lead to a competitive advantage.
• Working knowledge of patient care standards reflected in federal and state regulation (e.g., JC accreditation, HCAHPS, etc.).

Lead Boldly

• Takes decisive operational action in high stakes situations or times of crisis and uncertainty (e.g., responds to local disasters, such as a hurricane).
• Promotes or asserts own position and ideas for operation improvement, quality care delivery, revenue, and volume growth (e.g., identifies and champion a new throughput process in the OR).
• Seeks and champion new ideas and initiatives that create operational/strategic advantage (e.g. forging a privileged relationship with local employers).
• Decisively confronts and resolves issues or barriers to success (e.g., actively addresses physician concerns about new clinical processes).
• Assumes CEO responsibilities in absence of CEO (i.e., Second in command).

Apply Financial Insights

• Understands financial indicators/levels and delivers year over year improved financial performance (e.g., actively contributes to ideas that curtail cost in the facility’s business plan).
• Uses financial and productivity analysis vs. anecdotes to make decisions (e.g., continually reviews cost and productivity reports and directs efforts for improvement in targeted areas of opportunity).

Drive Organizational Success

• Builds consensus and commitment across disparate facility managers, physicians, and home office staff with often competing priorities, with short and long‑term goals (e.g., hosts discussions to shape and align stakeholders on MPI goals and approach).
• Engages in team bench strength assessments and recruitment or promotion action plans that meet current/future talent needs (e.g., identifies and develops/mentors younger tenure talent).
• Is an effective team member with the facility’s CEO, CFO, CNO, and DBD to pursue new growth, implement new processes, and/or address new challenges (e.g., A-Team challenge to improve HCAHPS scores).
• Provides ongoing feedback, measurement, and assessment process that measure performance to plan and cause course correction for direct reports (e.g., meets with staff weekly to discuss progress on key initiatives/operations).
• Partners effectively with medical staff to continually improve the quality and level of services provided (e.g., actively participates in MEC, meets frequently with Chief of Staff).

CANDIDATE EXPERIENCE, ATTRIBUTES AND EDUCATION REQUIREMENTS:

A minimum of ten years of successful progressive healthcare/facility management experience. A demonstrable record of significant career progression, having culminated in a senior management position as either a Chief Operating Officer, Senior Operations Officer, VP of Operations, or Chief Executive Officer in a progressive, financially sound hospital system.

• High level, complex problem‑solving abilities both in groups and in one‑on‑one situations.
• Demonstrated success in leading process improvement initiatives in a tertiary facility.
• First‑hand successful experience as a Chief Operating Officer (or equivalent) in a highly competitive environment.
• Highly developed expertise in quantitative analysis to support definition and advancement for the facility’s goals and objectives.
• Decisive leader, with the ability to understand physicians’ viewpoints and needs, and work strategically in the best interest of patients and the facility. A strong reputation for sustained inclusive, trust‑based physician relations.
• Proven success in balancing cost/quality issues and partnering with medical staff to address productivity improvements in non‑labor reduction initiatives.
• Experience in a system with excellent employee, physician and patient satisfaction, quality, and outcomes improvement programs.
• An understanding of information systems as they pertain not only to accounting but also to decision support, cost management and revenue enhancement.

Professional Attributes

• The ability to maximize revenue potential in a thoughtful manner, cognizant of potential compliance issues.
• Capable of working with staff and assisting them in their continued development, as well as enhancing their performance in a supportive team environment.
• One who is open to change and new information, adapting behavior and work methods in response to new information, changing conditions, or unexpected obstacles. Someone who adjusts rapidly to new situations warranting attention and resolution.
• A high orientation to detail with proven analytical and financial skills.
• One who encourages open dialogue and delegates authority and accountability comfortably. Demands excellence and monitors outcomes.
• The capacity, maturity, stature, and communication skills to eventually assume a more senior leadership role in a hospital system.
• An individual who has successfully driven initiatives that require coordination from multiple constituencies such as human resources, finance, information systems, lab, and pharmacy.

Personal Attributes

• An individual of highest personal and professional integrity, principle, and knowledge, earning respect and support when making difficult decisions and choices. Able to establish immediate credibility with peers, senior leadership, and medical staff.
• Must listen actively and accurately, encourage input from others. Provide clear directions. Maintain an ongoing dialogue with employees to ensure continual progress.
• Excellent oral and written presentation skills. Articulate, good conversationalist and possessing a gracious demeanor.
• A collaborative and operational manager who will give employees a voice and encourage full participation of all team members.

Qualifications

Education/Certifications

An undergraduate degree from a recognized and accredited institution is required and MBA/MHA or equivalent is preferred.

Compensation

A competitive compensation program will be tailored to the selected candidate. Base salary will be supplemented by a performance bonus and comprehensive, well‑rounded benefits program, which includes relocation assistance.

Travel

Minimal. Ability to travel in market. Selected candidate will be required to pass a Motor Vehicle Records check.

#LI-AB5

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Tenet participates in the E-Verify program. Follow the link below for additional information. E-Verify: The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.

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