Service Manager / Lane Manager

Automotive Service ManagerGreat companies are always growing, and great talent is always in demand! We are continually focused on growth, operational excellence, and identifying exceptional leaders to join our team. We are seeking an experienced, results-driven Automotive Service Manager for an opportunity within the Crystal River to Brooksville, Florida, region. We are looking for a proven leader who can drive service department performance, develop and motivate a successful team, deliver outstanding customer satisfaction, and maximize profitability. Whether you are actively seeking your next career move or simply open to the right opportunity, we welcome the chance to connect with talented automotive professionals who share our commitment to excellence. All inquiries will be handled with discretion.Job Summary: The Service Manager or Lane Manager is the center of communication for all repair activities and the liaison between customers and the dealership. As the primary point-of-contact for all automotive service matters, the Manager’s core responsibility is to listen and thoroughly understand customer problems and to set/manage expectations. Through proactive oversight, the Manager leads a team of high performance service professionals to consistently deliver world-class service to all customers.The ideal Manager has an unrestricted driver's license, clean driving record, a minimum of two years of dealer-level or large facility experience, post-secondary automotive training, is certified by the National Institute for Automotive Service Excellence (or is willing to obtain certification), and has a strong technical and customer service performance record.Benefits: Medical- 4 plans (BCBS), Dental, Vision, Term Life, Company-paid Term Life, STD/LTD, Accident indemnity rider, PTO / Sick days (annually), 401(k) with an employer match, Employee Assistant Program, FMLA / Maternity/Paternity Leave, Bereavement LeaveEssential Functions: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)Duties and Responsibilities: The following is a representative list of the duties and responsibilities associated with this position:Meets/greets customers in person or on phoneArranges prompt and accurate diagnosis of reported problemMakes best-value repair recommendations based upon nature of the problemManages delivery of required repair action by successfully setting and managing customer expectationsMaintains documentation, including PO, invoices, work orders, reports, etc.Enforces organizational safety standardsEnsures appropriate parts inventory is maintainedManages service repair team-- Promotes a 'white-glove' environment to showcase the repair facilityRecruits, interviews, and hires top talent in order to maintain high-quality service levelsDevelops, mentors, and motivates staffTakes 'ownership' and accepts accountability for service operationsAdhere to all company policies, procedures and safety standardsPerform other duties as assignedPhysical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Sitting: Remaining in the seated positionStand: Remaining on one’s feet in an upright position at a workstation without moving aboutWalking: Moving about on footLifting: Raising or lowering an object from one level to another (includes upward pulling) 25-50 lbs.Carrying: Transporting an object, usually holding it in the hands or arms, or on the shoulderPushing: Exerting force upon an object so that the object moves away from the force (Includes slapping, striking, kicking, and treadle actions)Pulling: Exerting force upon an object so that the object moves toward the force (includes jerking)Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles using feet and legs or hands and arms. Body agility is emphasizedStooping: Bending body downward and forward by bending spine at the waist, requiring full use of the lower extremities and back musclesKneeling: Bending legs at knees to come to rest on knee or kneesCrouching: Bending body downward and forward by bending legs and spineReaching: Extending hand(s) and arm(s) in any directionHandling: Seizing, holding, grasping, turning, or otherwise working with hand or hands. Fingers are involved only to the extent that they are an extension of the hand, such as to turn a switch or shift automobile gearsFingering: Picking, pinching, or otherwise working primarily with fingers rather than with the whole hand or arm as in handlingFeeling: Perceiving attributes of objects, such as size, shape, temperature, or texture, by touching with skin, particularly that of fingertipsTalking: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken instructions to other workers accurately, loudly, or quicklyHearing: Perceiving the nature of sounds by earTasting/Smelling: Distinguishing, with a degree of accuracy, differences or similarities in intensity or quality of flavors or odors, or recognizing particular flavors or odors using tongue or noseNear Vision: Clarity of vision at 20 inches or lessFar Vision: Clarity of vision at 20 feet or moreDepth Perception: Three-dimensional vision. Ability to judge distances and spatial relationships so as to see objects where and as they actually areVisual Accommodation: Adjustment of lens of eye to bring an object into sharp focus. This factor is required when doing near point work at varying distances from the eyeColor Vision: Ability to identify and distinguish colorsField of Vision: Observing an area that can be seen up and down or to right or left while eyes are fixed on a given pointEnvironmental Conditions: Exposure to…WeatherMoving mechanical partsNon-Climate controlled conditionsWet and/or humid conditionsHigh, exposed placesNoiseVibrationWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.