Quality Control Technician

Job Details Job Location: CBP - El Paso - El Paso, TX 79998 Position Type: Full Time Job Shift: Any Quality Control Technician – West Texas / New Mexico Contingent Upon Award Do you envision a workplace where every team member works together to create an amazing workplace experience? Do you want to be part of a dedicated team of professionals who consistently deliver excellence to reach our common goal of the best in class working environment? If you have a positive can-do attitude and a drive for success, Solution One is looking for you! We are seeking a Quality Control Technician for our client's West Texas and New Mexico sectors, based in El Paso, Texas. The successful candidate will have outstanding skills and will be committed to working with others to deliver best-in-class, unparalleled excellence in customer service and satisfaction. For additional opportunities, visit our careers page at Position Summary The Quality Control Technician, in collaboration with the Quality Control Manager, is responsible for the successful implementation and sustainment of Solution One’s quality management system, enabling the facilities maintenance and repair program supporting United States Customs and Border Protection (CBP) operations in West Texas and New Mexico. This position assists in the development, implementation, and measurement of the quality management system and Zero-Defect initiatives, and ensures that internal, customer, regulatory, and third-party requirements are defined, measured, and continuously improved. Key Responsibilities Quality Management System Assist in the development, implementation, and measurement of the quality management system and Zero-Defect initiatives in support of CBP operations on this program. This includes but is not limited to monitoring of the Quality Control Plan. Apply ISO, AS9100, and other respective quality standards and ensure compliance across all business segments. Apply Solution One policies, procedures, and standards relevant to the respective program and functional organizations. Ensure internal, customer, regulatory, and third-party requirements are defined, measured, and continuously improved. Apply the principles of quality science and other qualitative and quantitative methods to drive performance to contract, quality, cost, schedule, and customer satisfaction throughout the program lifecycle. Program and Cross-Functional Collaboration Collaborate with Program Management, Operations Management, and Supply Chain Management to support production flow and program execution in support of CBP operations. Responsible for providing the Government with compliant supplies and services and working with CBP regarding its administration of its Quality Assurance Surveillance Plan. Collaborate with quality management system elements, other support functions, and customers to meet quality, cost, and schedule commitments. Support supplier development and engagement in coordination with Supply Chain Management. Reporting and Performance Measurement Operate measurement equipment, document findings, write nonconformance reports, and support the quality management team with data gathering for process improvement and corrective action activities. Present monthly report-outs to site and sector management on operations status. Establish and maintain quality metrics that measure system effectiveness and identify trends requiring corrective action. Drive corrective and preventive action when performance does not meet defined requirements. Qualifications Associate degree in manufacturing technology, industrial technology, or quality management and/or at least three (3) years, however a minimum of five (5) years is preferred, with experience performing quality control technician duties for contracts of similar size and scope. Demonstrated experience applying ISO, AS9100, or comparable quality standards. Strong interactive skills and strong written and verbal communication skills. Strong ability to focus, prioritize, and multi-task successfully to drive tasks to closure in support of business commitments. Certifications: ASQ Certified Quality Technician (CQT) directly relevant credential; OR ASQ Certified Quality Inspector (CQI) commonly held at technician level; OR OSHA 10 — baseline safety certification for manufacturing floor roles Must be a U.S. citizen and able to pass a CBP Background Investigation. Experience in large, geographically dispersed, or headquarters-level quality surveillance activities. Must possess a current valid state driver’s license Preferred Qualifications Defense and aerospace industry experience. Lean Six Sigma Green Belt certification. Certified internal auditor for ISO 9001 or AS9100. IBM® TRIRIGA® Integrated Workplace Management Systems (IWMS) Enterprise Logistics Management System (ELMS). Accountable Property Systems of Record (APSRs). Logistics information system implementation or conversion projects. Large-scale incumbent workforce transitions. Proficiency in Microsoft Office Suite (Word, Excel, Outlook, SharePoint). Physical Requirements Ability to work at an accelerated pace under emergencies or operational demands. Must wear appropriate personal protective equipment (PPE). Requirements include walking, standing, reaching, bending, and moving items. Required to lift and carry weight over 45 pounds. Must be able to work in an austere environment. Job Expectations & Performance Standards Mission Readiness Demonstrate ability to balance multiple priorities in a fast-paced, dynamic setting. Demonstrate proactive quality management performance rather than reactive operations; reduce the risk of last‑minute issues, regulatory non‑compliance, or customer dissatisfaction. Demonstrate responsiveness to CBP issues within established timelines. Accountability Maintain all quality contract deliverables (reports and plans) in accordance with the Performance Work Statement. Maintain all quality metrics and standards in accordance with corporate and CBP standards. Safety Demonstrate a zero-compromise commitment to safety and risk management. Maintain compliance with safety standards, fire protection, environmental laws and compliance with security requirements. Professionalism Exhibit integrity, reliability, and sound judgment in the performance of duties. Maintain all required certifications, licenses, and security clearance requirements. Represent Solution One Industries professionally while working alongside CBP personnel and government officials. Demonstrate strong attention to detail, accuracy, and customer service. Teamwork and Communication Coordinate effectively with CBP stakeholders, contracted workforce, and corporate staff. Provide clear and timely communication regarding quality requirements, operational issues, and any issue that degrades the operational mission readiness of the customer. Support a collaborative, mission-focused environment that promotes operational excellence. Continuous Improvement Participate in training and professional development activities. Recommend process improvements that enhance safety, efficiency, accountability, and mission performance. Adhere to ISO 9001:2015 and AS 9100D Quality Standards as directed and/or identified in the Solution One Quality Management System/Plan. Job Type Full-time, Exempt Work Location El Paso, Texas Travel Some travel required Benefits Medical Insurance Dental Insurance Vision Insurance 401(k) Life Insurance Employee Assistance Program Employee Referral Program Employee Award Program Equal Opportunity Statement Solution One Industries is proud to be an Affio…? Solution One Industries is committed to treating all employees and applicants with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding, or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state, or local laws. Solution One Industries maintains a drug-free workplace and performs preemployment drug testing and background checks, where permitted by law. Solution One Industries is an E-Verify Employer. #J-18808-Ljbffr Solution One Industries