Nurse Navigator, Emergency Medicine

GW Hospital
900 23rd St NW
Washington, DC 20037, USA

The GW Medical Faculty Associates (MFA) was incorporated in July 2000 as a not‑for‑profit, physician‑led practice group. The organization functioned as an independent organization in support of The George Washington University School of Medicine and Sciences as a multi‑specialty physician practice group. The GW MFA has grown to become the largest independent academic physician practice in the Washington, DC metro region with 375 physicians and 100 APP providers. In 2018, the MFA bylaws were revised to allow The George Washington University to serve as the sole corporate member while the MFA retained independent 501c3 status. The purpose of the change was to ensure alignment between the MFA and The George Washington University.

MFA physicians provide comprehensive patient care, offering one practice for the whole person with 52 medical and surgical specialties. As members of the GW School of Medicine and Health Sciences faculty, MFA providers are teachers and mentors for medical students, residents, fellows, and researchers preserving the rich tradition of academics, research, and healing. In addition to maintaining a closely integrated alliance with The George Washington University and The George Washington University Hospital (GWUH) which is separately owned and operated by Universal Health Services (UHS), the GW MFA has active referring relationships with 12 area hospitals.

The GW MFA’s leading healthcare presence in the DC metro region is complemented by a network of community‑based practices in DC, Maryland, and Virginia. Given its geographic location in central NW Washington, DC, and proximity to more than 175 resident embassies, the MFA continues to evolve its international clinical outreach.

Position Summary

Under general administrative direction, provides a significant level of patient education related to illness and planned management and treatment and facilitates coordination of care for Emergency Medicine patients. In addition, the Nurse Navigator provides in‑clinic support to providers, as needed.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

• Liaison for Emergency Medicine patients requiring coordination of care and support.
• Work collaboratively with the Triage RNteams to manage clinical issues; urgent tasks, prescription pre‑authorizations and refills, appointments.
• Coordinate and manage all urgent orders for dynamic testing and procedure referrals to include patient preparation and education.
• Follow up with patients on testing and procedure results in coordination with providers.
• Provide appropriate clinical support, counseling, and education. Alerts provider to urgent situations that cannot wait until scheduled follow‑up.
• Prepares Clinic prep notes for new patients and returning patients which includes scanning notes/imaging, contacting referring physicians or imaging groups, and contacting patients on any issues on items needed for visit.
• Prepares records needed and reconciled for future appointments.
• Assist providers in addressing insufficiencies in care provision by coordinating follow‑up, orders, and referrals.
• Participates in quality improvement, patient safety, and patient experience initiatives.
• Measures and tracks departmental progress in meeting quality, safety, and patient experience goals.
• Participates in training and education of support staff.
• Keep up-to-date records/data for programs and patients within MFA and GWUH.
• Identify and coordinate health maintenance issues.

Minimum Qualifications

Education

• An Associate's degree or higher in Nursing, or an equivalent combination of training and experience.

Licensure

• A current and valid D.C. license as a Registered Nurse or evidence of application for licensure in D.C.

Experience

• A minimum of 2 years of experience as a Registered Nurse.

Physical Requirements

• Sit, walk, reach, bend, or twist for long periods of time in a clinical setting.
• Must be able to lift, carry, push, or pull up to 20 lbs. as part of the role.
• Regularly exposed to healthcare settings that may require personal protective equipment.
• Requires manual dexterity to operate a computer keyboard, calculator, copier machine, and other equipment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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