Loan Servicing Specialist

About The Role POSITION SUMMARY Provides lending support to Loan Officers and administrative support to the Lending Department by performing the following duties: ESSENTIAL DUTIES AND RESPONSIBILITIES Loan Documentation & Funding Prepare and process most complex loan documents for new loans and renewals Organize loan file documents according to loan type Coordinate loan closings with title companies and ensure proper funding Prepare escrow instructions and send necessary documents to title companies Booking Loans & Loan Servicing Input loan details into the bank’s core system with accuracy Set up and maintain loan-related reminders and ticklers Process loan renewals and updates in the system Process loan payments and credit line draws requests Research and resolve customer inquiries Paid Loan Processing Support Prepare and update demand statements for title companies and customers Handle paid loan files, including reconveyances, title and UCC releases and return of paid promissory notes to borrower Prepare refund checks and maintain organized records. Document Follow Up Obtains follow up items such as recorded Deeds of Trust, title policies and titles from the appropriate sources after loan has closed Maintains ticklers Other Job Functions In conjunction with the Loan Support Supervisor, provides on-going training to Loan Support Rep I and II on the loan documentation system, funding and booking of loans on the Bank’s system of record, processing of loan payment and draw requests, and handling of customer inquiries. Will also assist Loan Support Supervisor in other training, as needed Subject matter expert on borrower/entity types, loan types, and collateral types with implications for loan document processing Subject matter expert in Bank loan and servicing system Administrative Answers telephone calls for the loan department Accurately maintains files in the loan department in compliance with bank procedures Prepares copies of documents for filing and/or mailing Scan and file documents Perform other duties, as may be assigned by Supervisor. Other Skills and Abilities Must have the ability to work in a professional and confidential manner Excellent Customer Service skills Excellent organizational and time management skills, with the ability to multi-task Possess a high level of investigative, analytical skills – be detailed oriented Computer skills with working knowledge of Word, Excel, and Adobe Acrobat Familiar with computerized loan documentation/software such as LaserPro Familiar with loan processing software such as nCino Use of general office equipment COMPLIANCE WITH THE BANK SECRECY ACT AND ANTI-MONEY LAUNDERING PROGRAM: The Bank Secrecy Act is intended to safeguard the U.S. financial system and the financial institutions that make up that system from the abuses of financial crime, including money laundering, terrorist financing, and other illicit financial transactions. The board of Directors is committed to complying with both the spirit of the regulations and the letter of the law. All employees are expected to understand and comply with all aspects of the BSA and to perform their job duties in accordance with Bank BSA policies and procedures. Employees who willfully violate the BSA may be subject to both civil and criminal penalties and termination of employment About You QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions EDUCATION and/or EXPERIENCE High school diploma. Must have four to five years related experience and/or training; or equivalent combination of education and experience. Prefer to have prior financial industry experience in loan department. Must possess a proficient understanding of the loan process and loan documentation LANGUAGE SKILLS Ability to read and comprehend instructions, correspondence and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers and other employees of the bank MATHEMATICAL SKILLS Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent. REASONING ABILITY Ability to apply common sense understanding to carry out detailed written or oral instruction. Ability to deal with problems involving a few concrete variables in standardized situations PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear and use a computer. The employee is also frequently required to stand, walk, reach with hands and arms, climb or balance. The employee is occasionally required to stoop, kneel or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions The noise level in the work environment is usually quiet What We Offer COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details. Check it out! We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws. Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US. No Recruiters or unsolicited agency referrals please. #J-18808-Ljbffr