Field Support Specialist I

Location 1289 S. M-37,Traverse City, MI, 49685-6968,United States Base Pay $18.00 - $20.00 / Year Job Category Service Employee Type Part-Time Non-Exempt Manage Others No Contact information Name Human Resources Phone View phone number on click.appcast.io Email View email address on click.appcast.io Job Title and Department Job Title: Field Support Specialist I Department: Service Reports to Customer Service Manager Effective Date May 2026 Supervisory Responsibilities None Duties/Responsibilities Field Support Assist technicians with identifying, locating, and preparing parts needed for jobs Support basic parts research under guidance to ensure correct materials are provided Stage and organize materials for upcoming jobs Deliver parts and materials to technicians in the field, including travel to job sites (e.g., Gaylord) as needed Communicate status updates on parts availability and deliveries to technicians and internal team members Logistics & Inventory Support Assist with loading and unloading HVACR equipment, parts, and materials Receive incoming shipments and verify accuracy, condition, and completeness Work closely with the Inventory and Support Specialist to stock, organize, and maintain inventory Maintain clean, organized, and safe warehouse/storage areas Assist with tracking inventory transactions, including issuing and returning parts Support cycle counts and physical inventory activities Purchasing & Administrative Support Assist with creating purchase orders and tracking orders under supervision Support documentation of deliveries, inventory, and order activity Coordinate with vendors and internal team members as directed Perform other duties as assigned to support operational and customer service efficiency Requirements Required Skills/Abilities Valid driver’s license Strong work ethic and willingness to learn Ability to work both independently and collaboratively across teams Basic verbal and written communication skills Comfortable using mobile devices and basic computer systems Strong attention to detail and organizational skills Ability to safely lift and handle materials Education and Experience High school diploma or equivalent required Prior warehouse, delivery, or trades experience is a plus but not required Interest in learning HVACR parts and field support operations preferred Physical Requirements Ability to lift, carry, and move items up to 75 pounds regularly, including HVACR parts, tools, and equipment. Frequent standing, walking, bending, stooping, and crouching. Ability to safely operate a forklift, pallet jack, and other material handling equipment (training provided if needed). Comfortable working in varying weather conditions while loading/unloading freight or delivering parts to job sites. Ability to climb ladders or access elevated areas when needed. Manual dexterity to handle small parts, tools, and packaging materials. Visual acuity to read labels, part numbers, and inventory documentation. Ability to drive company vehicles for deliveries, sometimes over long distances or in urban traffic. Summary The Field Support Specialist I is an entry-level role that supports field operations by assisting with parts coordination, inventory handling, and logistics. This position reports to the Customer Service Manager and works closely with field technicians and the Inventory and Support Specialist to ensure timely access to parts and materials. This is a hands‑on role designed to build foundational knowledge in HVACR parts, purchasing, and field support operations. FLSA Status Non-exempt Job Classification Part-time Seasonal This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. This document does not create a contract of employment, either express or implied. Grand Traverse Refrigeration, Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. #J-18808-Ljbffr