R&B Runner

Job Description

Job Description

Position: Food RunnerSupervisor: Food & Beverage ManagerDepartment: Food & Beverage

FLSA: Hourly – Non - Exempt

The runner is responsible for providing exceptional dining experiences for The Battery’s members and guests through warm, intuitive, and personalized service. This team member must be able to perform technically sound service backed by comprehensive food knowledge, and have the ability to anticipate needs, tailor their service style, and show a genuine sense of graciousness and hospitality to truly make The Battery feel like a home away from home for our members and guests. 

• Deliver orders to all areas of the hotel and describe each item articulately and completely.
• Assist with the service of food according to The Battery’s service standards, using correct position numbers and proper technical service.
• Must have a comprehensive knowledge of menu items, food preparation techniques, and culinary terminology.
• Must participate in daily service meetings and be able to answer questions when called upon.
• Must be able to clearly and confidently communicate with the chef, expeditor, and service teams.
• Responsible for relaying information from the kitchen to the service team and management in a complete and well-articulated manner.
• Be fully aware of service flow in all dining areas.
• Assist service team in clearing dishes from tables at the appropriate time.
• Pull and arrange tables and chairs for guests when necessary.
• Ongoing cleaning and maintenance of physical plant and workstation according to established restaurant procedures. This includes pre-shift, post-shift, daily, weekly, and monthly duties as assigned by management.
• With the guidance of floor managers and F&B directors, may be asked to train new runners.
• Must report problem situations to management immediately.
• Responsible for adherence to dress code, grooming, and hygiene standards.
• Required to attend mandatory meetings when scheduled.
• Responsible for adherence to posted work schedule and arrival time. Must follow established procedures for schedule changes and arrival time. Schedule may include participation in private dining room events and/or off premise catering events.
• Perform all other duties as assigned.

MINIMUM REQUIREMENTS

• At least 18 years of age.
• High school education or equivalent.
• Minimum three years of upscale casual or fine dining experience required preferred.
• Able to perform bus person’s duties.
• Able to read, write, speak, and understand English comprehensively.
• Able to deal with guests in a professional manner while maintaining a composed demeanor in high stress situations.

• Hold a valid food handlers certification.
• Hold a valid Responsible Beverage Service certification

WORKING ENVIRONMENT/MINIMUM PHYSICAL REQUIREMENTS:

You must the physical, visual, and auditory ability to perform the essential functions of the job, with or without reasonable accommodations and be able to meet the following requirements:

• Must be able to maneuver through all areas of the property.
• Heavy member/guest contact is required.
• Must be able to tolerate varying noise levels, temperature, and illumination and air quality.
• Requires hand-eye coordination and manual dexterity.
• Requires normal sense or smell, taste, touch and sound.
• Must be able to respond to visual or aural cues.
• Continuously or periodically bend, twist, lean, lift, push, pull, kneel, bend, walk, stand, and/or sit up to 8+ hours per shift.
• Lift up to 50 pounds in order to perform the essential functions.
• Work in a stressful environment and stressful situations.
• Work in an environment where climate constantly changes. 
• Maneuver freely through all areas of the property.