Call Center Representative

Job Description

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Call Center Representative

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Tucson, AZ | Full-Time | $17.50/hour | Paid Training

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Pay includes $17.00 base and $0.50 on-site differential + monthly bonus

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This role is on-site at our Tucson facility. Please apply only if you are able to work in person at our Tucson location.

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Help customers solve problems that need a human touch.

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We’re hiring Customer Service & Solutions Advisors to support customers for a leading telecommunications provider.

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Customers may use automated or AI-assisted support before reaching you, so you’ll focus on conversations that require problem-solving, empathy, judgment, and personalized solutions .

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What You’ll Do

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• Listen, ask questions, and uncover what customers really need
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• Research and resolve account, billing, service, device, and technical concerns
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• Troubleshoot issues requiring additional support
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• Recommend and sell products, services, upgrades, or additional lines based on customer needs
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• Confidently handle frustrated or challenging customers
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• Help retain customers by finding solutions that address their concerns
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• Navigate multiple systems and resources to resolve customer concerns
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• Work toward established customer experience and performance goals
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You’ll Be a Great Fit If You:

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• Enjoy helping people and solving problems
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• Communicate confidently and professionally
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• Think critically and ask good questions
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• Are comfortable recommending and selling products and services
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• Are motivated by goals and results
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• Can remain professional during challenging conversations
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• Are comfortable with technology and learning new systems including Ai assisted tools
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• Are dependable and open to coaching and feedback
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Previous call center experience is helpful but not required. Experience in customer service, retail, hospitality, technical support, telecommunications, or other customer-facing roles can provide valuable transferable skills.

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What We Offer

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• $17.50/hour starting pay (includes $17.00/hr. base wage and $0.50 onsite differential)
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• Full-time, 40-hour work week
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• Paid training
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• Medical, dental, and vision insurance
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• Paid time off
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• Career growth and advancement opportunities
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How can you join the Afnimazing team?

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You can apply online here, or you can walk in to our office at 7810 E Escalante on Tuesdays or Thursdays between 10 am and 2 pm for an on the spot interview!

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  What are the qualifications to be a Customer Service Representative at Afni?  

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  • Six months of customer service experience 
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  • Must be 18 years of age 
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  • Must have GED or High School Diploma 
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  • Must be legally permitted to work in the United States 
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