Sr Business Consultant

Onsite/hybrid

Prefer contractors to be onsite/hybrid in Downers Grove, IL

Sr Business Consultant: Seeking detail-oriented and dependable resources to assist with processing new business and renewals during high peak volumes. These individuals will support the timely and accurate entry, validation, and tracking of customer data and documents related to group setup and renewal activities. The ideal candidate is organized, deadline driven, and comfortable navigating systems and administrative workflows.
o Key Responsibilities: Review and validate incoming documentation for new business and renewal submissions | Accurately enter customer and plan data into internal systems | Ensure all required information is received and escalate missing or incomplete submissions | Monitor workflow queues and prioritize work based on deadlines and service levels | Collaborate with internal stakeholders (Sales and Account Management, Underwriting, and Billing) to resolve issues | Track progress and update status reports or dashboards as needed | Participate in process improvement efforts and identify/present any opportunities for improved reporting, processing, or risk management
o Qualifications: 1-3 years of experience in administrative processing, data entry, or operations support | Strong attention to detail | Commitment to accuracy | Ability to manage multiple priorities and meet deadlines | Excellent written and verbal communication skills | Strong Time Management | Experience in health insurance related field is a plus | Uses best practices and knowledge of internal or external business issues to improve products or services | Independently solves complex problems; takes a new perspective using existing solutions | Works independently with a high level of independent judgement, critical thinking and initiative, receives minimal guidance | Independently interact with and influence a wide range of stakeholders, and demonstrate a consistent track record of delivering results | Experience interacting successfully with management and staff across multiple departments to drive results and resolve issues, including the ability to assess and course-correct as necessary | Proficiency with Microsoft Office (e.g. Excel, PowerPoint, Word, Visio) for written communication and analysis. | Analytical Thinking: Approaches a problem by using a logical, systematic, sequential approach; makes a systematic comparison of tow or more alternatives; notices discrepancies and inconsistencies in available information; identifies a set of features, parameters or considerations to take into account, in analyzing a situation or making a decision; approaches a complex task or problem by breaking it down into its component parts and considering each part in detail; weighs the costs, benefits, risks and chances for success, in making a decision identifies many possible causes for a problem; carefully weighs the priority of things to be done | Information Seeking: Recognizes and interprets the information problem; establishes a plan of search; conducts the search; evaluates the results, and if necessary, iterates through the process aProduct | Initiative: Identifies what needs to be done and takes action before being ask or required to; does more than what is normally required in a situation ; seeks out others involved in a situation to learn their perspectives; takes independent action to change the direction of events | Openness to Learning: Keeps up-to-date on current research and technology in one's work focus and identifies and pursues areas for development and training that will enhance job performance; takes responsibility for one's own development; maintains fluency in appropriate work applications, software, or tools; reviews, selects, and disseminates information regarding key technologies, best practices, and tools to others in the group; continually looks for ways to expand job capabilities | Results Orientation: Focuses on the desired end results of one's own or one's unit's work; sets challenging goals; focuses effort on the goals, and meets or exceeds them; develops challenging but achievable goals; develops clear goals for meetings and projects; maintains commitment to goals in the face of obstacles and frustrations; finds or creates ways to measure performance aProductst goals; exerts unusual effort over time to achieve a goal; has a strong sense of urgency about solving problems and getting work done | Teamwork: Listens and responds constructively to other team members' ideas; offers support for others' ideas and proposals; is open with other team members about concerns; expresses disagreement constructively; gives honest and constructive feedback to other team members; provides assistance to others | Thoroughness: Double-checks the accuracy of information and work product to provide accurate and consistent work; provides information on a timely basis and in a usable form to others who need to act on it; carefully monitors the details and quality of own and others' work; expresses concern that things be done right, thoroughly, or precisely; completes all work according to procedures and standards | Understanding Environment: Understands agendas and perspectives of others, recognizing and effectively balancing the interests and needs of one's own group with those of the broader organization.