Service Manager

Bobby & Steve's Auto World - Twin Cities, MN

Are you a leader who thrives in a fast-paced automotive environment? At Bobby & Steve's Auto World , we're looking for an Automotive Service Manager to oversee daily shop operations, build lasting guest relationships, and lead a high-performing service team.

From day one, you'll enter our comprehensive management training program , preparing you for success in every aspect of the role. As a Service Manager, you'll be more than a leader-you'll be a trusted advisor, ensuring guests leave with safe, reliable transportation and a 5-Star experience.

What You'll Do:

• Oversee daily service department operations to ensure efficiency, safety, and profitability.
• Drive department success by achieving sales and expense targets.
• Build strong guest relationships through friendly service, clear communication, and timely resolution of concerns.
• Maintain customer records, follow-up systems, and loyalty programs.
• Implement and monitor digital vehicle inspections for quality and transparency.
• Generate new business by connecting with past customers, local fleets, and community businesses.
• Recruit, hire, train, and coach service team members to deliver outstanding results.
• Foster a positive, professional work environment built on teamwork and accountability.

What You Bring:

• 5+ years of experience in an automotive service department.
• Strong leadership and customer service skills.
• Proven ability to organize, prioritize, and follow up effectively.
• Solid business acumen and understanding of service operations.
• Excellent communication and relationship-building skills.
• Tire knowledge a plus.

Physical Requirements:

• Ability to stand, walk, and move throughout the shop for most of the workday.
• Occasionally lift and carry up to 50 lbs.
• Work at a steady pace in a high-volume environment.
• Dependability and reliability are a must.

Why Join Us?

Since 1996, Bobby & Steve's Auto World has built a reputation for transparency, integrity, and a people-first philosophy. For more than 27 years, we've invested in our employees, provided advancement opportunities, and given back to the community we serve.

We're proud to be a family-owned company where your leadership makes a difference every day.

Benefits:

• Competitive pay based on experience
• Health, dental, vision, and life insurance
• 401(k) with company match
• Paid time off
• Employee discounts
• Ongoing training and professional development
• Advancement opportunities within our growing company

Job Type: Full-time
Location: Multiple Twin Cities locations available