Network Support Engineer

Network Support Engineer(SF Bay Area Candidates Only)As a Senior Network Engineer, you will directly interact with customers and other functional groups within A10 Networks to troubleshoot, identify and resolve product, configuration or network related issues. You will capture and document details and events in the CRM application throughout the solution discovery process. Also you will participate in bug verification process before a software patch code is released to the customers. You are the key resource to ensure customer satisfaction with A10’s products and services. Key Responsibilities:Identify and troubleshoot L4–L7 traffic issues involving SSL, and other standard application layer protocolsAnalyze performance related issues related to TCP retransmissions, session drops, and common errorsWork with customer network, application, and DevOps teams to resolve integration issues and identify configuration errorsTroubleshoot ACOS issues across hybrid and multi cloud deployments like AWS, Azure, OCI, and GCPTroubleshoot application layer security issues related to WAF, SSLi and perform traffic analysis to detect DDoS attacksUse tools like tcpdump and wireshark to conduct packet level analysis to debug issuesUse traffic generation tools such as Ixia, Spirent or Apache JMeter for simulating network and application traffic during testing and troubleshooting scenariosReproduce customer issues in lab environments and verify software behaviorContribute to KBs, FAQs, and troubleshooting playbooks by summarizing resolved issues or lessons learnedParticipate in internal training sessions and actively develop skills in packet analysis and advanced troubleshooting practicesQualifications:Bachelor’s degree in Computer Science, Engineering, or related technical field, or equivalent practical experienceRelevant education and 3+ years of hands-on experience in network support, system administration, or a similar technical roleNetworking certifications preferred (e.g., CCNA, CCNP, JNCIE, JNCIP)Foundational understanding of networking concepts such as TCP/IP, DNS, and SSL/TLSExperience using packet capture tools like Wireshark or tcpdumpExposure to load balancing or ADC platformsFamiliarity with cloud environments such as AWS, Azure, OCI or GCPFamiliarity or foundational experience with WAF, DDoS protection, or SSLiAI Use Guidelines for Interviews: Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.A10 Networks is an equal opportunity employer and a VEVRAA federal subcontractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. A10 also complies with all applicable state and local laws governing nondiscrimination in employment.#LI-AN1Targeted compensation guideline: $115,000 - $120,000. Compensation will vary based on number of factors, including market demand for specific skills, role type, job level, and individual qualifications. Final salary offers are determined by considerations including, but not limited to, subject matter expertise, demonstrated skill level, relevant experience, geographic location, education, certifications, and training.SummaryLocation: San Jose, CaliforniaType: Full time