Director of Patient Access & Contact Center

Acuity Eye Group is seeking a Contact Center Director to lead our multi-site operations in Arcadia and manage both external and in-house teams, ensuring excellent patient access and service recovery. The role drives scheduling accuracy, issue resolution, and performance across inbound/outbound channels. With 5+ years in call center leadership, you will coach partner staff, optimize workflows, and collaborate with Regional Directors, IT, and Marketing to align capacity with demand and improve #J-18808-Ljbffr Socket.dev