Hospitality & Kitchen Cross-Functional Team Member

Hospitality & Kitchen Cross-Functional Team MemberWorking at Chick-fil-A is more than a job – it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Each restaurant is locally owned and operated by an independent Operator who invests in the growth of their Team Members and the community.Position SummaryThe is a hybrid role designed for high-capacity individuals who thrive in both guest-facing and kitchen environments. This role plays a critical part in maintaining operational excellence by flexing between Front of House and Back of House responsibilities based on business needs. Team Members in this position are trained to deliver exceptional guest experiences while also executing high-quality food production with precision and efficiency. This is not a single-station role—this is a dynamic, cross-functional position built for adaptability, growth, and leadership development.Position TypeFull-TimePart-TimeWhat Makes This Role UniqueCross-trained in both Front and Back of House operationsStrategically deployed based on peak needs and business flowAccelerated development toward leadership opportunitiesIncreased ownership of overall restaurant performance—not just one areaOur Benefits IncludeA fun, fast-paced work environment where you can positively influence othersFlexible scheduling (and closed on Sundays)Hands-on learning from experienced Operators and LeadersIntentional growth and leadership developmentScholarship opportunitiesCompetitive payKey ResponsibilitiesFront of House ExcellenceCreate remarkable guest experiences through genuine hospitalityMaintain eye contact, speak enthusiastically, and build emotional connectionsAccurately take orders and ensure speed and accuracySupport dining room, drive-thru, and mobile operationsRepresent the brand through professionalism and positivityBack of House ExecutionPrepare, cook, assemble, and present food according to Chick-fil-A standardsWork across multiple kitchen stations (breading, fries, boards, prep, etc.)Ensure food safety, cleanliness, and organization at all timesMaintain speed and accuracy during high-volume periodsMonitor inventory levels and restock as neededHybrid Expectations (Core to Role)Seamlessly transition between FOH and BOH based on business needsMaintain strong awareness of total restaurant operationsCommunicate effectively across teams to ensure alignmentDemonstrate adaptability, urgency, and ownership in all environmentsSupport leadership in executing shifts at a high levelQualifications and Requirements18 years and olderConsistent, reliable, and highly adaptablePositive attitude with a strong service mindsetAbility to thrive in both fast-paced kitchen and guest-facing environmentsStrong communication and interpersonal skillsDetail-oriented with the ability to multitaskTeam-oriented while also able to work independentlyWillingness to learn and grow in multiple areas of the businessFlexible availability (including peak hours)Ability to stand for long periods and lift XX–XX lbsIdeal Candidate ProfileEnjoys variety and dislikes doing the same task all shiftPerforms well under pressure and during peak volumeTakes initiative and anticipates needs across the restaurantInterested in future leadership opportunitiesEmbraces both operational excellence and guest experienceWork scheduleOther