Patient Service Coordinator

Overview Sentara Dedicated Care Center — Internal Medicine — Concierge Practice is hiring a full‑time Patient Service Coordinator in Norfolk, VA. The role focuses on building relationships with patients, physicians, and co‑workers, providing world‑class service, and serving as the first point of contact for concierge patients. Location Norfolk, VA Schedule First (Days), Monday‑Friday dayshift. Key Responsibilities Build relationships with patients, physicians, and co‑workers by providing “world class” service. Serve as the first point of contact and ambassador for concierge patients. Utilize sales skills to retain patients within the practice. Maintain superior patient-provider relationships with the highest quality of care coordination. Ensure patient needs are met and expectations are exceeded. Work continuously to improve quality, efficiency, and service across all practice areas. Manage financial conversations to keep copays and membership fees up to date. Collaborate with team members to support optimal patient outcomes. Education High School Diploma (Required) Experience Healthcare experience (Required) Benefits Medical, Dental, Vision plans Adoption, Fertility and Surrogacy Reimbursement up to $10,000 Paid Time Off and Sick Leave Paid Parental & Family Caregiver Leave Emergency Backup Care Long‑Term, Short‑Term Disability, and Critical Illness plans Life Insurance 401k/403B with Employer Match Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education Student Debt Pay Down – $10,000 Reimbursement for certifications and free access to complete CEUs and professional development Pet Insurance Legal Resources Plan Annual discretionary bonus opportunity for eligible employees EEO Statement Sentara Health is an equal‑opportunity employer and prides itself on diversity and inclusion. The company is a tobacco‑free environment. Remote Locations Sentara Health employs associates in the following states for remote work: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming. #J-18808-Ljbffr