SCO Appointment Agent/PSC Float

Job Description

Job Description

About Company:

Experience Excellence

Southern California Orthopedic Institute is the preferred expert for diagnosing and treating bone, joint, and muscle injuries and conditions as well as musculoskeletal and spinal disorders in adults and children.

Our Mission

To provide comprehensive musculoskeletal and supporting services in a manner that demonstrates compassion, value and superior service for every patient encounter while promoting organizational unity and operational efficiency. 

Why work for us?

- Competitive pay which matches your abilities and experience

- Health coverage for you and your family

- Generous number of vacation days per year

- A robust wellness plan and health club discounts

Intrigued? We’d love to hear from you! Please review the job details below and then click “apply.”

About the Role:

The SCO Appointment Agent/PSC Float plays a critical role in facilitating seamless scheduling and coordination of appointments within the healthcare and social assistance sector. This position ensures that clients and patients receive timely access to services by managing appointment logistics efficiently and accurately. The role requires a comprehensive understanding of benefits knowledge to assist clients in navigating their healthcare options and eligibility. As a float position, the agent must be adaptable, supporting multiple service centers and adjusting to varying workloads and priorities. Ultimately, this role contributes to enhancing client satisfaction and operational efficiency by providing expert appointment management and benefits guidance.

Minimum Qualifications:

• High school diploma or equivalent.
• Demonstrated knowledge of healthcare benefits and social assistance programs.
• Proven experience in appointment scheduling or customer service within a healthcare or social assistance environment.
• Strong communication and organizational skills.
• Ability to work flexibly across multiple locations or departments as required.

Preferred Qualifications:

• Associate degree or higher in healthcare administration, social work, or a related field.
• Experience working with electronic health records (EHR) or scheduling software.
• Familiarity with federal and state healthcare regulations and benefits programs.
• Bilingual abilities to support diverse client populations.
• Previous experience in a float or multi-site support role.

Responsibilities:

• Coordinate and schedule appointments for clients across various healthcare and social assistance programs, ensuring optimal utilization of resources.
• Provide detailed information and guidance regarding client benefits, eligibility criteria, and available services to support informed decision-making.
• Serve as a flexible resource by floating between different service centers or departments to address fluctuating appointment demands and staffing needs.
• Maintain accurate records of appointments, client interactions, and benefits inquiries in compliance with organizational policies and confidentiality standards.
• Collaborate with healthcare providers, administrative staff, and clients to resolve scheduling conflicts and improve service delivery processes.

Skills:

The required skill of benefits knowledge is essential for accurately informing clients about their healthcare options and eligibility, which directly impacts appointment scheduling and client satisfaction. Strong communication skills enable the agent to clearly explain complex benefits information and coordinate effectively with clients and healthcare providers. Organizational skills are critical for managing multiple appointments and adapting to the dynamic needs of different service centers. Preferred skills such as familiarity with scheduling software and electronic health records streamline daily operations and improve accuracy. Additionally, bilingual abilities and knowledge of healthcare regulations enhance the agent's capacity to serve a diverse client base and ensure compliance with industry standards.