Account Manager

1 day ago Be among the first 25 applicants City Wide Facility Solutions provided pay range This range is provided by City Wide Facility Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $55,000.00/yr - $110,000.00/yr City Wide Facility Solutions in NW Arkansas is excited to welcome a passionate Facility Solutions Manager (FSM) who is ready to drive business growth while also advancing their own professional journey in a vibrant, fast‑paced environment. We offer a competitive base salary, along with an appealing commission structure and a comprehensive benefits package for the right candidate. Being bilingual is definitely a plus! This dedicated individual will oversee a territory and a surrounding area. Why City Wide? At City Wide Facility Solutions, we're proud to be a leader in the building maintenance industry. As a sales and management company, we offer a single‑source solution for all building maintenance services, both inside and out. We exemplify our core values of relentless customer service, growth mindset, and hustle. We're looking for people who want a career, not just a job, and we are committed to promoting from within. Our dynamic team thrives in a collaborative, inclusive, and fun atmosphere that recognizes and rewards outstanding performance. Key Responsibilities Client Relationship Management: Build and nurture strong client relationships, focusing on retaining clients and discovering new opportunities for service growth and expansion. Operational Excellence: Ensure top‑quality service delivery at all client locations, upholding the highest quality and compliance standards while managing contractor relationships, including hiring, negotiations, and performance evaluations. Strategic Problem Solving: Proactively address client concerns, organize site visits, and create strategic solutions that boost client satisfaction and improve operational efficiency. Technology and Reporting: Leverage City Wide's CRM to effectively manage client interactions, service schedules, and performance reports, ensuring that all data is utilized to enhance service delivery. Ideal Candidate Demonstrated experience in account management, sales, or a related field in the service industry. A proven leader with a track record of managing diverse teams. Strong skills in problem‑solving, organization, and communication. Comfortable with technology, preferably with experience in CRM systems. Thrives in a fast‑paced, results‑oriented environment. Compensation Base Salary: $55,000, with the opportunity to earn significant On‑Track Earnings of $95,000+ based on your performance. A comprehensive benefits package, including health insurance, paid time off, and a competitive bonus structure. Performance Metrics for Success Client Retention: Strive for a client retention rate of 96‑98%. High retention signifies exceptional service and client satisfaction. Revenue Growth: Boost extra service (ES) sales, with specific targets tailored to your designated territory. Quality Assurance: Perform and document thorough quality control inspections to guarantee that all services meet our high standards. Operational Excellence: Manage service delivery efficiently, ensuring compliance with both client and company standards. Team Management: Lead and nurture your team, promoting high performance and adherence to company protocols. Requirements 3‑5 plus years of sales and management experience in building maintenance, facility management, or equivalent experience. High School diploma required; bachelor’s degree highly desirable. Highly detail oriented and excellent follow‑through on commitments. Positive and outgoing personality; great at building relationships. Excellent verbal and strong written communication skills. Proficient in Microsoft Office and knowledge of CRM database. Must have reliable transportation. Bilingual a plus but not required. Benefits Mileage reimbursement. Health insurance. Paid time off. Dental insurance. Vision insurance. Life insurance. Paid training. Cell phone allowance. PTO. Monthly Incentive Compensation/Bonus. Seniority level Mid‑Senior level Employment type Full‑time Job function Facilities Services Referrals increase your chances of interviewing at City Wide Facility Solutions by 2x #J-18808-Ljbffr