Onboarding & Maintenance Specialist

Role Overview The Onboarding and Maintenance Specialist is a member of the Onboarding & Maintenance team and works with our API-connected strategic partners and vacation rental property managers to enable their properties on the Expedia Group platform. The Onboarding & Maintenance Specialist will complete partner information collection, property configuration, product enablement, and partner training. Responsibilities Onboard net new connected partners and connected partner conversions Enable products for existing partners, including but not limited to creating and modifying room types, rate plans, property settings and property content Load new merchandising campaigns in conjunction with commercial teams Track and provide data on key performance indicators, including timelines and handle times Communicate updates with partners and internal stakeholders across various teams Collaborate with internal teams to troubleshoot problems affecting partners and ensure optimal account performance during onboarding and product enablement Develop process improvements to provide quick yet thorough responses to internal and external partners, maintain feedback loops and collaborate with senior team members to ensure the voice of the partner is heard Participate in critical initiatives related to Expedia Group goals, including empowering partners to leverage EG tools and capabilities Experience & Qualifications Experience in implementation management, client services project management, or engagement management, preferably a partner-facing role Strong experience with Excel and working with large sets of data; experience running SQL queries preferred but not required Experience with Salesforce, Outlook, Slack, and issue-tracking software (e.g., JIRA) Strong oral and written communication skills; experience dealing with a diverse and international team Solid problem solving, analysis and decision-making abilities Good organizational, process, and project management skills Ability to learn new software and technical processes quickly Experience reporting on results and adjusting procedures to improve results A flexible, hands‑on approach with strong initiative and motivation to work in a constantly changing environment Compensation The total cash range for this position in Austin is $67,500.00 to $94,500.00. Employees in this role have the potential to increase their pay up to $108,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future. EEO Statement Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I‑9 to confirm work authorization. #J-18808-Ljbffr