Onboarding Specialist

Responsibilities Managing a book of up to 60 active clients simultaneously from kickoff through website launch. Running 3–4 client Zoom calls per day (45–60 minutes each) to gather input, set expectations, and move projects forward. Translating client vision into actionable steps for internal teams, ensuring accuracy and quality. Monitoring project timelines and proactively addressing delays or blockers before they impact the client. Maintaining high CSAT scores and a target of 3–5 Google Reviews per quarter. Hitting a target of 15 website launches per month. Coordinating closely with the Product Fulfillment Team to build and connect IDX feeds. Documenting client interactions and task management in Salesforce. Contributing to process improvements, new product rollouts, and team training/mentorship initiatives. Requirements 0–2 years of experience in software implementation, media agency work, or creative/client operations. Experience coordinating client calls, meetings, and projects in a fast‑paced environment. A strong sense of empathy for clients and a high bar for the experience you deliver. The ability to think on your feet and find solutions when things don't go as planned. A can‑do attitude and consistently positive energy. Familiarity with platforms like Squarespace, Shopify, or WordPress is a plus. An interest in luxury real estate (a genuine passion is even better). Hard Skills Software Implementation Media Agency Work Creative Operations Project Coordination Soft Skills Problem Solving Positive Attitude Empathy #J-18808-Ljbffr