IT Hardware Technician

Individuals are responsible to repair, stage, configure and QA IT hardware to stores and field service technicians. This position will also refurbish and QA returned store hardware equipment. Constant walking and standing. Constant lifting less then 30lbs but occasionally lifting up to 80lbs with assistance.

Position Summary
Worker will assist in running service calls and installing computer and printer hardware in client stores. Some drive times may be several hours in each direction. A permanent client employee will provide direction and support on a daily basis. Worker must have valid driver's license and reliable transportation to drive themselves between several client locations on a daily basis. Worker will be reimbursed for miles driven on weekly expense report at client reimbursement rate. Must have previous hardware repair experience, have ability to work on their own, lift 75lbs, work flexible hours, complete required paperwork and have excellent customer service skills. Schedule will be 40 hours per week and might include weekends and holidays as part of normal work days. This is not a "work from home" position, it requires driving to different stores throughout the day.

Duties:
Administer asset tracking using client software systems.
Provide staging, configuration and bench repairs of specific client store hardware.
Process all applicable warranty claims.
Accurately record all production details and inventory movements.
Refurbish and QA returned store hardware equipment.

Education/Experience/Qualifications:
Technical individual with 2 year technical school and/or experience preferred. Administrative computer skills, Word and Excel also preferred

Must Haves:
Strong attentional to detail
Must be able to multi-task
Good mechanical aptitude
Will train the right candidate how to do the job

Education
High School Diploma or GED
Technical certifications or education preferred

Notes:
Onsite as needed
Mon-Fri 8am-4:30pm
Work approximately 40 hours per week

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status