Client Services Specialist, LPN
$25 per hourAdvanced Recovery Systems
Description Looking for a dynamic & compassionate Client Services Specialist, LPN to join our team! This position supports one of the trusted behavioral health programs within the Advanced Recovery Systems family. Advanced Recovery Systems is the parent organization of The Recovery Village, Promises Behavioral Health, The Right Step, and The Ranch, bringing together established treatment brands with a shared commitment to expanding access to high-quality, evidence-based addiction and mental health care. While you may work primarily with a specific facility or brand, you will be part of a larger, growing organization focused on improving patient outcomes, supporting our employees and strengthening the communities we serve. The Client Services Specialist, LPN position supports the smooth and efficient operation of the clinic by serving as a primary point of contact for clients, visitors, and callers while also performing limited nursing responsibilities associated with admission. The position manages front office activities, including scheduling, benefit verification, payment collection, and administrative workflow, while providing professional and welcoming service. Acting within the LPN scope of practice and under the supervision of a designated RN or physician, the position performs and documents the preliminary physical assessment using the approved Nursing Admission Assessment form, obtains and documents vital signs, completes approved screening and specimen activities, communicates abnormal or concerning findings, and submits the completed assessment to the designated supervising RN for review and signature. CORE JOB DUTIES: Front Office and Administrative Duties
- Greets clients, families, visitors, and community partners while maintaining professional boundaries and providing excellent customer service.
- Answers and routes telephone calls, communicates messages promptly, and maintains awareness of staff availability and location during operating hours.
- Coordinates client appointments, admission activities, screenings, and follow up services in collaboration with the clinical team.
- Verifies that all required consent and authorization forms are completed, signed, and documented before the client meets with the clinician. Promptly communicates any missing or incomplete documentation to the appropriate team member.
- Maintains visitor and employee sign in and sign out processes, issues visitor badges, and ensures badges are returned upon departure.
- Verifies demographic and insurance information, supports benefit verification, communicates client financial responsibility as directed, collects payments, and accurately documents all transactions.
- Maintains accurate files, logs, forms, and electronic records in accordance with confidentiality, documentation, and record retention requirements.
- Maintains and orders office supplies and monitors inventory levels to support uninterrupted clinic operations.
- Provides administrative support to the Program Coordinator or Program Director, clinical staff, and other departments as assigned.
- Attends staff meetings, training, and supervision as required.
- High school diploma or equivalent required.
- Graduation from a practical nursing education program approved by the applicable board of nursing required.
- Higher education preferred.
- Minimum one year of licensed practical nursing experience in a clinical setting preferred. Experience in behavioral health, substance use disorder treatment, outpatient care, or a medical office setting preferred.
- Experience with scheduling, benefit verification, collections, or front office operations preferred.
- Current, active, and unrestricted Georgia license as a Licensed Practical Nurse required .
- Current CPR and Standard First Aid certification required.
- Starting Pay $25/hr, based on experience
- Paid Time Off: Up to 2 weeks/year | Accrual begins on Day 1 of employment
- Retirement: 401K + match
- Insurance: Health, Vision, Dental, Life & Telemedicine MDLive
- Matching HSA: Up to $1500/year company contribution
- Travel Concierge, LifeMart Employee Discounts, Health Advocate, EAP Program
- Employee Referral Bonus: you can earn up to $4,000.
Vacancy posted 3 hours ago
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