Medical Assistant- Grand Rapids

TITLE: Medical Assistant I

LOCATION: Grand Rapids Planned Parenthood Health Center


REPORTS TO: SeniorHealth Center Manager


PAY RATE: $18.75 per hour


SCHEDULE: Approximately 37.5 hours per week - Monday through Friday


Planned Parenthood of Michigan has implemented a mandatory vaccination policy requiring COVID-19 vaccinations when eligible for all employees.

Position Description

Under direct supervision, uses basic knowledge and skills obtained through on-the-job training to provide patient centered medical services and education in support of the Planned Parenthood of Michigan (PPMI) mission.

Essential Duties & Responsibilities

• Maintain patient records and enter information into electronic health record (EHR) systems.

• Participate actively and strives towards patient access and demand goals.


• Demonstrate commitment to living out and modeling PPMI's In This Together Workplace Values and Service Standards.

• Integrate equity and inclusion best practices into all job functions and patient interactions.


• Promote productivity, patient donations, outreach and other identified business goals.

• Perform all duties in compliance with all applicable laws, PPMI policies and insurance guidelines.

• Perform other duties and responsibilities as assigned.

• Is fully trained and signed off in EITHER the Front and Back duties outlined below for all of the services provided at their work location.


Front:

• Greet patients and visitors in person or on the phone and schedule appointments as needed. Refer calls to other providers for services that are out of the PPMI scope.

• Assist patients with check in process and paperwork completion.


• Obtain patient insurance information which may include verifying insurance and obtaining health plan authorization.


• Assess patients' financial resources including eligibility for available programs and insurances.


• In accordance with PPMI cash handling policy and procedures, collect all fees.


• Record financial and billing transactions in the practice management system.


• Under the direction of a physician or clinician, dispense medication and supplies to patients.


Back:

• Perform basic diagnostic testing including finger poke, basic vital signs, urine pregnancy testing, urinalyses, and hemoglobin, rapid HIV test, and blood draws. Prepare lab specimens, requisitions and tracking logs for transport to laboratories for evaluation.

• Obtain patient vital signs including obtaining blood pressure, height, weight, hemoglobin, pulse, LMP, and patient needs assessment. Administer Injections.

• Prepares patients for procedures as applicable and discusses pain management options. Assist clinician or physician during exams or procedures.


• May participate in aftercare services.


• Provide basic factual, unbiased, patient education and general information regarding pregnancy management options (including abortions options, risks, and adoption resources), information and risks on Birth Control Methods (BCM), Sexually Transmitted Infections (STIs), and all other basic health care services within the scope of PPMI's practice. Screens for possible coercion. Refers to outside resources as needed.


This is not an exhaustive list of essential duties and responsibilities. Additional functions may be added, and this job description can be amended at any time.

Knowledge, Skills, and Abilities

Knowledge of:

• Fundamental concepts, practices and procedures of medical terminology and medical record documentation.

• Fundamental concepts, practices and procedures related to CPT and ICD coding.


• Fundamental concepts, practices and procedures used in a medical office environment.

Skill in:

• Operating standard office equipment and using required software applications including Microsoft Office.


• Knowledge of medical records management systems a plus.


Qualifications and Experience

Required

• Minimum Degree Required:

o High School Diploma or Equivalent


~and~

• At least 2 years' experience working in a health care environment, preferable in a reproductive health setting.


Any equivalent combination of experience, education, and/or training approved by Human Resources.

Key Requirements

• Commitment to advancing race (+) equity in one's work: interested in expanding knowledge about the role that racial inequity plays in our society.

• Demonstrated ability to effectively communicate across differences, as well as hear and act on feedback related to identity and equity with an openness to learn.

• Commitment to Planned Parenthood's In This Together service ethos, workplace values, and service standards.

$18.75 - $18.75 an hour

We value a truly diverse workforce and a culture of inclusivity and belonging. Our goal is to attract qualified candidates and encourage applications from all individuals without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. We're committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.