ServiceNow Architect

Overview We are seeking an experienced ServiceNow Architect with strong enterprise platform expertise to lead end-to-end ServiceNow implementations and drive platform strategy, design, and governance. The ideal candidate will have deep hands‑on experience across ITSM, ITOM, CMDB, integrations, and platform architecture, along with strong leadership and stakeholder management skills. Core Responsibilities Lead end-to-end ServiceNow platform architecture, design, and implementation across enterprise environments Define and govern ServiceNow platform strategy, ensuring scalability, security, and best practices Architect and implement ITSM and ITOM solutions, including Discovery, Service Mapping, and Event Management Design and govern CMDB architecture aligned with CSDM standards and data governance principles Implement and manage Discovery solutions, including cloud discovery for AWS and Azure environments Design and oversee integrations using REST, SOAP, Integration Hub, and Service Graph Connectors Integrate ServiceNow with enterprise monitoring tools such as Dynatrace, Splunk, cloud platforms, and Active Directory Ensure adherence to platform governance, coding standards, ACLs, role‑based access control, and data privacy policies Lead platform upgrades, enhancements, and performance optimization initiatives Provide architectural guidance for enterprise adoption of AIOps, Virtual Agent, and GenAI capabilities Collaborate with business and IT stakeholders to translate requirements into scalable ServiceNow solutions Mentor and lead development teams, ensuring adherence to best practices and high-quality delivery Required Skills & Experience 10–15+ years of overall IT experience 10+ years of hands‑on experience in ServiceNow platform development and architecture Strong expertise in ITSM and ITOM modules (Discovery, Service Mapping, Event Management) Deep experience in CMDB design, governance, and CSDM framework implementation Strong understanding of cloud discovery and infrastructure (AWS, Azure) Advanced experience with ServiceNow integrations using REST, SOAP, Integration Hub, and Service Graph Connectors Experience integrating ServiceNow with monitoring tools such as Dynatrace, Splunk, cloud platforms, and Active Directory Strong development experience with adherence to coding standards and platform governance Strong knowledge of ACLs, RBAC, security, data privacy, and compliance standards Experience in ServiceNow platform upgrades and version management Strong understanding of AIOps, Virtual Agent, and GenAI capabilities within ServiceNow ecosystem Preferred Skills Knowledge of additional ServiceNow modules such as GRC/IRM, HRSD, SecOps, or others Experience in large‑scale enterprise ServiceNow implementations Exposure to IT operations transformation and automation initiatives Experience working in complex, multi‑tier enterprise environments Certifications Mandatory: ServiceNow Certified System Administrator (CSA) Preferred: Certified Application Developer (CAD) and/or ServiceNow Certified Implementation Specialist (CIS) certifications #J-18808-Ljbffr