Medical Records Processing Specialist Onsite

Company

HealthMark Group

Position

Onsite Medical Records Processing Specialist

Location

12505 Lebanon Rd, Frisco, TX 75035 – floater to McKinney and Plano locations.

Job Role and Responsibilities

• Complete all incoming ROI requests in a timely and efficient manner.
• Maintain 100% ROI Accuracy.
• Complete all STATs within an hour and maintain a 24‑hour turnaround time for all other ROI requests.
• Keep all queues current.
• Validate requests and authorize release of PHI according to established procedures.
• Perform quality checks on all work to ensure the accuracy of the release, confidentiality, and proper invoicing.
• Maintain confidentiality, security, and standards of ethics with the employer and medical records information during transport, storage, and disposal.
• Complete legal affidavits and questions as needed.
• Regularly scan ROI request into chart.
• Abide by the ROI policy specific to both HealthMark and the client.
• Maintain a neat, clean, and professional personal appearance and observe the dress code established by the client.
• Maintain a clean and orderly work area. Ensure that records and files are properly stored before leaving the area and ensure adequate supplies to meet needs.
• Maintain and update facility guide as needed.
• Provide excellent customer service by being attentive and respectful.
• Follow through as promised.
• Proactively identify PT complaints with the ability to de‑escalate as needed.
• Communicate effectively with customers.
• Achieve maximum customer satisfaction.

Qualities

• Fast learner
• Dependable
• Quick worker
• Team player
• Positive attitude
• Someone who strives to do more

Note: This job description is intended to provide a general overview of the position and does not encompass all job-related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve.