IT & Facilities Support Specialist

Job Description

Job Description

Position: IT & Facilities Support Specialist

Supervision: Reports to the Director of Information Systems

Position Type: Full Time, Hourly, Non-Exempt

Compensation: $24.04 - $27.88 per hour ($50,000 - $58,000 annualized)

Position Scope/Summary: Responsible for day-to-day technical support of all employees.  

Job Functions:

·       Provide first-level technical support to employees in person, by phone, email, or through the organization's ticketing/support process.

·       Install, configure, update, maintain, inventory, troubleshoot and resolve common issues involving computers, laptops, monitors, printers, mobile devices, phones, peripherals, networking and other technology equipment.

·       Assist with Microsoft 365 and other cloud-based systems and applications used throughout the organization.

·       Work with vendors and service providers to schedule installations, repairs, upgrades, and other technology services.

·       Maintain awareness of HIPAA, cybersecurity, and other regulatory requirements applicable to technology and home care operations.

·       Identify recurring technology problems and recommend opportunities for improvement.

·       Coordinate or assist with routine building maintenance requests, repairs, installations, and improvements.

·       Work with contractors, vendors, landlords, and service providers as assigned to obtain quotes, schedule work, coordinate access, and follow projects through completion.

·       Perform other duties and special projects as assigned

Qualifications:

·       Minimum of Associate degree in Information Technology, Computer Science, Information Systems, Computer Networking, or a closely related field and relevant experience.

·       Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.

·       Ability to work independently while also functioning effectively as part of a team.

·       Strong communication skills, a service-oriented mindset with the ability to turn challenging situations into positive outcomes

·       Valid driver's license and reliable transportation, travel between organizational facilities is required.

Physical Requirements:

·       Ability to lift 30 pounds.

·       Prolonged periods of sitting on a chair, working at a desk and working on a computer and/or telephone