Financial Analyst

Resolution Think, LLC is currently recruiting a skilled and detail-oriented Financial Analyst (Team Lead) to lead the tuition management team supporting the ACED Finance Branch Chief. The Financial Analyst will process Tuition Assistance (TA) and Credentialing Assistance (CA) refund and recoupment checks from academic institutions, managing approximately 47,000 actions per year with a required 98% accuracy rate.

The position supports the Education Support Services Contract (ESSC) for the U.S. Army Human Resources Command (HRC), The Adjutant General Directorate (TAGD), Army Continuing Education Division (ACED) at Fort Knox, Kentucky. ACED promotes lifelong learning and mission readiness through the Army's adult education programs and services. The contract team provides administrative and analytical support across ACED office operations, ArmyIgnitED (the Army's education-benefits portal), Army Personnel Testing (APT), the Joint Services Transcript (JST), and Tuition Assistance / Credentialing Assistance refund processing.

This position is contingent upon contract award.

Location

Fort Knox, KY (hybrid; on-site time required to handle refund checks)

Job Details

Job Title: Financial Analyst (Team Lead)

Position Type: Full-Time/ M-F 7:30 AM to 4:00 PM

Education Level: Associate's degree or 60 semester hours

Job Shift: Day

Travel: Minimal

Job Category: Finance/Accounting

PREFERRED EXPERIENCE:

Financial Analysis, Refund and Payment Processing, Reconciliation, Tuition Assistance or Credentialing Assistance, ArmyIgnitED, Bursar or Financial Aid Operations, DoD Financial Processes.

Essential Functions and Job Responsibilities:

• Lead the refund processing team, assign work, review accuracy, and serve as the point of contact with the government refund lead.
• Record every incoming TA refund, CA refund, and recoupment check on the government tracker within three business days of receipt.
• Research the reason for each refund and verify that the refund information is correct.
• Review ArmyIgnitED for submitted refunds and for recoupments or waivers that block processing; provide adjustment spreadsheets so checks do not go stale.
• Verify the original payment method and line(s) of accounting, and match each refund to the correct fiscal year and Army component.
• Run standard ArmyIgnitED Admin reports to validate invoice information.
• Notify the government Program Manager of flagged refunds requiring government action within three business days.
• Submit written research and action recommendations within 25 calendar days of check receipt.
• Carry out government refund decisions within five business days, including preparing and verifying DD Form 1131s, drafting memos for returned checks, and preparing checks for mailing.
• Add counseling notes to Soldier ArmyIgnitED records and file documentation in Teams per SOP.
• Provide monthly process-improvement and SOP updates for the Monthly Status Report.

Minimum Qualifications:

• Education: Associate's degree or a minimum of 60 semester hours of college coursework.
• Experience: Minimum of two years of experience performing financial research, reconciliation, and refund or payment processing.
• Proficiency in Microsoft Office (especially Excel) and Adobe Acrobat Pro.
• Ability to research records and communicate findings clearly, both orally and in writing.
• Background Investigation: Ability to obtain a favorable FBI fingerprint check and National Agency Check with Inquiries (NACI) to receive a DoD Common Access Card (CAC).
• Training: Complete Antiterrorism Level I and OPSEC Level I training within 30 days of starting work, plus recurring government‑mandated training.
• Language: Ability to speak, read, write, and understand English fluently.

Ability to pass background check and drug screen.

Preferred Qualifications:

• Bachelor's degree in accounting, finance, business, or a related field.
• Experience with federal or DoD financial processes, such as lines of accounting, fiscal‑year funding, or DD Form 1131 (Cash Collection Voucher).
• Experience with Army Tuition Assistance or Credentialing Assistance, ArmyIgnitED, or college bursar or financial aid refund processing.
• Prior lead or supervisory experience.

Key Personnel Requirement:

This is a Key Personnel position. Candidates selected for the proposal will be asked to sign a Letter of Intent and provide a resume clearly showing degree(s), institution(s), and month/year dates for each position held. Contract award is anticipated in March 2027.

Company:

We are an Equal Opportunity/Affirmative Action/Disability/Vets Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sexual orientation, gender, gender identity, national origin, disability, or protected Veteran status. As an Equal Employment Opportunity/Affirmative Action employer, Resolution Think is committed to providing equal employment opportunity to all job seekers.